Pure PlanetReviews of pureplanet.com

Sent them an email and got standard reply that my email has been received and they will respond. Still waiting for that. Logged on to site and made a complaint and had no response to that either. Will be moving on as soon as my contract has reached the minimum required term to leave.

Not surprised to see all the bad reviews on this shambolic company. Rude and obnoxious emails from them no customer service what so ever. Do not use this company. !!!

This company is a shambles. They harass you all the time. I was only with them for 4mths before they wanted to put my DD up by 25pc, even though I had a 1yr agreement with them, and my account was in debit. After another 2mths they then wanted to put it up by 50pc. STEER CLEAR, all they are interested in is the money and not you as a customer.

Very poor to none existent customer service. They loose emails and tell the customer they were never sent. Proof an email was sent can be shown. You would think an all digital company would know this as all emails have an audit trail! We often complain of large energy companies ripping people off but this small supplier being all online is definitely one to avoid just on customer service grounds. I am still waiting for my case to be dealt with. Their response time is terrible and they should have a phone line service. I cant believe they save that much money by not having a phone number than if they did. Their customer service would be better and they could employ more people. Why are they not prepared to acknowledge all the bad reviews and do something about it? Note to Pure Planet, please check DM Facebook more regularly. Once you post, the customer is likely to respond fairly quickly. Do not expect to wait hours if not a day or more later for a return message. Many thanks. Amy

The worst company ever. I moved out of my property, but the still charges me £150 for an empty flat. Customer service is an absolute joke. Hoping to get a refund.

Couldn't believe how badly rated Pure Planet were here, so moved to record my experience. All positive. Contacting them via the app or email has never been a problem, and when they suggested a payment hike and I objected, they quickly agreed to leave direct debit unchanged. They may not be the cheapest, but I don't mind, if it's supporting the planet.

Been with them 10 months still waiting for a statement. No telephone number or response to a DM. I have no idea if I’m in credit or debit and no way of contacting anyone. Awful customer service - no point in being the cheapest if your service is awful people just leave - me included as soon as I can find out how much I owe

Probably the worst company that I have ever dealt with. I have now been asked by Pure Planet to reconsider my original review!! Further to my review of 7 days ago Pure Planet asked via Trustpilot for my contact details to look again at the situation.This resulted in an unsatisfactory reply that the problem was of my own making regarding the national database.This despite the fact that Pure Planet rang me two days after receiving my application of 8th May to establish the gas MPRN number and check my address. In a separate personal email of 9th August which listed the various other reasons why I was unable to complete the switch they suggested in their own words “If you’d be willing to reconsider your review in light of this,you can go to the Trustpilot site,tap my reviews then edit underneath the review.You can change your star rating as well as the text. If you want to leave it as it is-that’s fine too.We appreciate you taking the time to give us your feedback” I stand by my original review.