We created Pure Planet to provide everyone access to world-class plant based nutritional products that could change their lives.
Pure Planet (pureplanet.com) has 45 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
45 approved reviews, newest moderated first
RON
Incorrect final account in many aspects, overcharging and followed by threats and bullying behaviour, not acceptable or likely to succeed. Get it right, apologise and make amends for pressure and bullying then we may talk to them.
laz
after being moved to Shell and an increase of 30%, pre planet is still taken a hefty standard order and nothing seem to happen. App also does not work anymore, frankly unacceptable and this industry needs to be regulated. All the directors going to prison! What a shambles!
Rebecca L.
I want to give pure planet a good slapping. My new provider reduced my monthly payments that were arranged by PP, saying they were way too high. I'm sorry for all the people still struggling with this awful company.
steven R.
I can’t register negative stars or I would. The best news I’ve had today is that the company has ceased to trade. I am genuinely sorry for customers who have been affected by this closure and I hope they manage to get some sort of support and a new supplier. I’m also sorry for the decent people who have lost their jobs.......but from my experience I dont seem to have found any. I am so glad I transferred my supplier months ago, and I’m guessing from the sudden increase to a 77% negative profile many other have done the same. In my case,since leaving them Ive been bombarded with requests for meter readings, threats and demands to set up a direct debit......but they refuse to acknowledge my communication reminding them I’m no longer a customer. Morons. The review; Readers will see a trail of negative reviews made by me and 77% of their current and ex customers. That tells a story in itself. My reviews catalogue a serious failing in customer services and support. All I can think is they don't care about us ad never have, or, they employ robots who’s only method of communication is a scripted WatBot or people who are illiterate. On the two occasions I have had a response (a year ago) I tend to believe they employ illiterate robots. I have been chasing them for months and get the electronic reply that I’m important to them....REALLY??? Then nothing else. However on each occasion I leave a negative review on TrustPilot I am contacted within a couple of hours asking for more details...I refer the. To the triple figure e mails sent to them and then get nothing back. I know this review will continue to go unanswered, in the same way my e mails have. I also know I might as well write off any money they owe me, and I can’t register a complaint with Ofgem as the company has ceased trading.......thankfully they only have a small amount owed to me as I changed supplier months ago. I’m sure they have ceased trading as people have decided to ditch this parasitic organisation. And that’s good news. I just hope their greedy selfish owners are unable to start trading in any other capacity. But as I said, I’m truly sorry for customers who are now stranded and the odd decent employee who must exist somewhere Good riddance PurePlanet......one less parasite on the pile.....you have made my day 🤪🤪🤪
Denise W.
Unbelievable awful company to deal with. They are literally sitting on my money and refusing to hand it back. Yet they still want me to pay monthly when I am massively in credit.
Annette F.
This company I am running a mile. If you ask to speak to them or you ask them to call they won't. They take what they want from your bank. With lock down its like this company is taking full advantage of just taking what they want from your bank. There charges are excessive. They have no customer services. They send emails on top of emails they are very irritating. bye to them!!!!!!!! They don't deserve my money
George C.
Horrible and terrible company. They are overcharging me every month and it keeps going up. I tried to complain and it crap and they always repeat the same thing. I want to leave as they are stealing money from me. You can not even speak to a human being on the phone its only via email which there is not even a point in raising a complaint as they never deal with it
Anonymous
A terrible customer service system. They overcharged me twice as much as they should have. I submitted a complaint, but no reply. I moved to Pure Planet via moneysavingexpert.com. I wonder if Martin S Lewis actually checks these companies??? He must know his website is very influential.