We created Pure Planet to provide everyone access to world-class plant based nutritional products that could change their lives.
Pure Planet (pureplanet.com) has 45 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
45 approved reviews, newest moderated first
Ian G.
I switched to this mob 6 months ago, huge mistake. They said it was a simple process , 2 minutes to do it and a few weeks later it'd all be sorted. Six months later I can't submit a reading,even though I shouldn't have to as I have a smart meter anyway. Today they text me asking for a reading saying we know you have a smart meter but we are not smart enough to read it...
Katherine W.
Been waiting for a new gas metre of over 12 months. Shocking service. Going to change providers
mohammed Q.
Avoid this company at all costs. No customer service, if you have issues you are told they will make note but have no power to help you. I wonder if this is not a well organised scam. I did not and never would choose company where you can not speak to customer service adviser my last tenant did. NOTHING PURE ABOUT THIS COMPANY
John L.
They mean well,I think, but their systems are rubbish (e.g. you can have only one account per username) and they have almost no customer support unless you chase them. To be fair, though, when you finally get through to someone they actually try to help. So I'm upgrading my original 1-star review to 3 stars to reflect that person's support despite the huge limitations of dealing with Pure Planet.
G L.
Shocking customer service. Impossible to speak to anyone. Confusing bills. They have held on to £250.00 of our money since November. Still waiting. They don't return texts.. Just standard response saying someone will be in touch... Don't go near them.
Joe T.
Absolute garbage of a company pride themselves on being an online company but it’s an absolute joke no contact number and you will be waiting days to get anywhere on their chat page AVOID!!!!
Rola H.
I have been asking for months to review my account as I have credit with them they kept saying we will but they never did ,at the moment I have moved home and got a new supplier been sending pure plant emails to refund my money but is the same no reply .it’s a rubbish customer service no phone number to ring I don’t advice anyone to go with them
IVANHOE FARM H.
This company have sent me a demand for extra payment and put up my monthly charge. It is impossible to get hold of them for a discussion or any explanation of their aggressive demands for increases to the payments. There is no customer service, it's all app based with no way to get help.Thinking of switching to this? DON'T.