PuppySpotReviews of puppyspot.com

Response from PuppySpotSep 26, 2019

David - PuppySpot does not, and will never, work with puppy mills and has a zero-tolerance policy for substandard breeding practices of any kind. In addition to our comprehensive proprietary screening process that all members of our breeder community must pass (which results in acceptance of fewer than 10% of applicants), we stay in regular contact with our breeder community and have members of our Breeder Compliance team in the field every week of the year. The health and well-being of our puppies is always our TOP priority, which is why we were so troubled to learn that your puppy hasn't been feeling well. You were right to let us know as soon as you thought there was an issue and a member of our health team was quick to reach out to learn more, see how we could help, and have been working closely with you since. PuppySpot is a community and we’ll continue to be here with you until all concerns are resolved and most importantly, your puppy is feeling well.

Response from PuppySpotSep 26, 2019

Nate - Thank you for taking the time to share your feedback. We strive to provide our community with a positive experience and we are disappointed to learn that may not have been the case with you. We understand your frustration from your puppy's travel changes but, just as with humans, puppies’ flights can be delayed or canceled for a variety of different reasons, like weather conditions, as was the case with your puppy. As soon as your preferred airport notified us of the cancelation due to extreme heat, which made it unsafe for your puppy to travel, our team quickly reached out to let you know and check availability at the nearest airport. Though it may not be the desired airport, we assure you it was a decision made with careful consideration and your puppy’s best interest in mind. The health and well-being of our puppies is our top priority, which is why we were concerned to learn that your puppy wasn't feeling well. A member of our team has been trying to reach you to learn more and most importantly see how we can help. Unfortunately, we have not been able to reach you. We hope to speak with you very soon.

Response from PuppySpotSep 26, 2019

Mattie -Thank you for taking the time to share your feedback. While we are thrilled to hear that you are happy with your new furry family member, it saddens us that you have negative feelings about your experience. We never want a puppy parent to feel the way that you do and we should've done better. PuppySpot is proud to offer our puppy parents several traveling options specifically designed to meet the unique needs of both our puppies and puppy parents. Our travel packages differ in pricing and we apologize if these options were not thoroughly explained. After carefully reviewing your account, we can confidently assure you, that a puppy chaperone was not included in the package purchased. That said, once you made us aware that you did not want your puppy to travel alone in a pet friendly airplane, we did offer the Chaperone option at which you refused and decided to go and pick up your puppy yourself. PuppySpot is more than a website or service, we are a community and we are committed to nurturing our relationship with you throughout your puppy parent journey!