PuppySpotReviews of puppyspot.com

Response from PuppySpotOct 2, 2019

David - We are very sorry for your frustrating experience. We were just as shocked and concerned as you to learn that your breeder missed one of his vaccinations. As soon as we received your feedback a member of our team was quick to reach out and has been working closely with you since. While we're happy to know after speaking to you shortly after receiving your feedback that your experience has improved and you are now receiving the level of service we strive for, please remember that your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.

Response from PuppySpotSep 26, 2019

Maria - We were truly devastated to learn about your puppy's untimely passing. It is a shocking and heartbreaking loss. We take the health and safety of our puppies seriously and make sure that each puppy has a mandated nose-to-tail exam performed by a licensed veterinarian to ensure they are 100% healthy before traveling home as we did with your puppy. We stand behind our health guarantee which is why we quickly reached out to you once we learned of your puppy's passing to express our sincere condolences and request the medical records from your vet to determine how we could help. We were shocked and concerned to learn that your puppy became very ill due to a toxin she ingested which sadly resulted in her passing. Unfortunately, the reports received by your veterinarian indicated that your pup's diagnosis was not due to a genetic or congenital condition which is covered by our industry-leading health guarantee. We are truly very sorry for your loss. As dog lovers ourselves, we understand how difficult it is to lose a furry family member and we remain committed to being here for you during this difficult time.

Response from PuppySpotSep 26, 2019

Magdalena - We care deeply about every single member of our community, whether they walk on two legs or four and we are devastated about your puppy’s untimely passing. Like all PuppySpot puppies, your puppy underwent a mandated nose-to-tail health examination performed by a licensed veterinarian shortly before traveling home to you, which did not indicate he was anything but 100% healthy at the time. As soon as you notified us of his passing, our team was quick to offer sincere condolences, learn more and see how we could help, including requesting the necessary documentation and vet records for our internal health team and consulting veterinarian to review. We were shocked to learn that your puppy fell ill after consuming a chicken bone which resulted in his passing. After reviewing your veterinarian's findings, we did not see anything to indicate your puppy passed from congenital or hereditary causes, nor any indication of substandard treatment stemming from the care he received from his breeder. While we are incredibly sad about your little one’s passing, it is unfair for you to hold us responsible. We're very sorry for your loss and will be here to provide support in your time of grieving.