PuppySpotReviews of puppyspot.com

Puppy was delivered to us on a Saturday and 10 days later we had to take him to the vet. He has Giardia and the er and vet bill came up to 4k because he was so lethargic and vomiting. I have read other pet owners on Reddit post having the same issue and puppspot does not reimburse for the vet bills. I read the reviews and Reddit post after the purchase and told myself maybe it was a small percentage. But today after digging more online I see it’s not a small percentage it’s a problem.

VERY VERY DISAPPOINTED. THIS IS MY SECOND TIME ORDERING A PUPPY. I WILL NEVER DO IT AGAIN. THIS TIME AROUND I WAS LIED TO.

Stacey Gambling made my experience horrible and I waited over a month for my puppy.

This was absolutely one of the most frustrating experience I've ever had! Puppy Spot did not do what they claimed they would do and then wanted to charge me more money for their mistakes. I asked several times to have a manager contact me and I was never contacted by anyone.

I am beyond disappointed with my experience with PuppySpot. After weeks of extremely limited communication, unanswered questions, and repeated attempts to obtain basic information about my puppy, I escalated my concerns regarding the lack of updates. I had not received recent photos, health updates, vaccination information, or clear guidance on next steps, despite receiving frequent marketing emails encouraging additional purchases. Today, a Senior Manager from PuppySpot contacted me and informed me that they had decided not to move forward with delivering my puppy, Pickles, and would instead issue a refund. I was told that because of the way I escalated my concerns about communication and customer service, they determined that PuppySpot was not the right service for me. I am completely heartbroken. I had spent weeks preparing to welcome Pickles into my family. I purchased supplies, started pet insurance, made plans around the puppy's arrival, and even personalized items with the puppy's name. Now I am left having to cancel everything and start over. What is most upsetting is that my concerns were not about the puppy at all. They were about communication, transparency, and receiving the information that any prospective pet owner should reasonably expect. Instead of addressing those concerns, PuppySpot chose to cancel the placement altogether. While I appreciate that a refund is being offered, it does not address the emotional impact of having a puppy I was expecting suddenly taken away after I had already committed my time, resources, and excitement to bringing him home. Based on my experience, I cannot recommend PuppySpot. I hope others have a better experience, but I believe prospective customers should be aware that raising concerns about communication and seeking updates may not result in answers, but instead could result in the loss of the puppy they were expecting to bring home.

I purchased a puppy through this broker service. Sickly when l received this little guy. Spent sums of money at my vet to get this future dog back to health. These four five star reviews most are fake and false to jack up there rating dont be fooled. They bombard u with ads and nowhere on there website is a button to unsubscribe. Ive called with hang ups and getting shifted around to get this to stop with no luck. I made a huge mistake in dealing with these scammers. They bury honesty. There involved in lawsuits do due diligence and investigate before conducting business. There very unscrupulous. BEWARE.

PuppySpot needs to improve its method for delivering dogs. They shouldn’t be housed in kennels for long periods of time in a vehicle (ie. for 4 days). That’s too much stress on the animal as was the case for my puppy!

I placed an order on 9/15/26 for a toy poodle. I had to cancel it on the morning of 9/16/26 at 2:46am due to my surgery date was moved up. I contacted them right away. In the last 2 days I have sent emails confirming this cancellation to stop delivery and the Fetch Insurance. They send emails that a manager will call me or email me. That is a lie, because no one has contacted me. They accepted my payment but no response to my cancellation. I wonder if they are waiting for the 72 hours where they will get 75percent of the fee. I loose 25 percent This horrible customer service makes me wonder if the puppy was sick would they guarantee the 10 year guarantee? Very disappointed I called their phone number and I am being cut in and out ! Why ? Because they are located in Columbia! Not the United States!