Janet I.
Extremely happy with the service
Extremely happy with the service, help and flight experience for my puppy. I also appreciated all communications before and after I received my puppy! Thank you 😊

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Janet I.
Extremely happy with the service, help and flight experience for my puppy. I also appreciated all communications before and after I received my puppy! Thank you 😊
Leesa C.
Easy process, nice and smooth. Our puppy is the cutest on earth (sorry for any of you looking for him through PuppySpot).
Tim & Maricar H.
Puppyspot has been amazing! Dont let the prices scare you away, that old saying that you get what you pay for couldn't be any more true than our experience with puppyspot. We fell in love with our pup as soon as we saw his face. Between all they offer from the no puppy mill promise to the health guarantee and pedigree of the dogs makes it all worth it. From our first contact with Savannah, their above and beyond the line of duty attitude has really sold us on this company. Even after we had initially begun the process to purchase our new baby, they have taken the time to insure all of our concerns were addressed even if it was after normal business hours. Their puppyspot application keeps you informed of every aspect of your puppies life and his/hers progress in their journey to join their new family. Its complete with even a text message feature direct to your puppy manager for those last minute questions or to answer any concerns you might have. Everything was perfect except some issues with a last minute flight change that, atleast as far as the pups safety was concerned should never have happened. I would also ask questions as to how your new bundle of joy gets from the breeder to the airport. This added a significant amount of time in transportation. Our pup made it through the transfer ok, but the amount of time spent in the travel crate was a real concern. As well as the lay over with the airline. Insist on only a direct flight if possible for your pups well being and safety. But honestly, the breeder probably was where our concerns should be placed, as they are the ones who make the transfer arrangements, but everything worked out ok. Even after his arrival, Puppyspot has stayed in touch insuring any questions are addressed. They certainly have made a repeat customer out of us! Puppyspot is outstanding and we would certainly recommend them for anyone who wants more than just a dog, they have earned every one of the 5 stars in our review. Well done puppyspot.
Marc B.
I wasn’t able to talk to my manager when I called. Always had to leave a message. Giving only 2 days to schedule a healthy pet visit is bad! Every vet I contacted couldn’t complete it for a least a week! Sales person was nice and could always contact her.
Response from PuppySpotNov 5, 2019
Marc - Our top priority and mission is to place healthy puppies into happy homes and we're glad that's just how your puppy arrived: healthy and happy. That said, we want to make sure you're happy, too, and we're disappointed to learn your experience with our team did not meet your expectations or our own standards for that matter. Even though we require all new puppy parents have their little one checked by a licensed veterinarian two days after arriving to their new home, we understand that there may be some circumstances where that timeline can not be met and we are willing to accept your vet's documentation when the exam has been completed. Our intention is never to cause a new puppy parent any stress but to ensure the health and well-being of your new furry family member. Our relationship began, it did not end, when we placed one of our puppies in your home, so please don't hesitate to reach out if there's anything you ever need.
One T.
Good helpful service.Keeps u informed.
Ariel G.
Excelente en todo los aspectos hasta el momento. He recibido mi cachorro el día de ayer y realmente sobrecumple todas las espectativas que tenía mucho crédito para su criador precioso y excelente este cachorro Una muy buena comunicación con el señor Paul y la señora María increíble manteniendome al tanto de todo los pasos con mi cachorro incluyendo fotos y más. Muy contentos mi familia y yo con todo gracias y una vez más muchísimos créditos para su criador
Taylor P.
PuppySpot made everything super simple and stress-free! PuppySpot has excellent customer service. They are extremely helpful and responsive. We are so in love with our little puppy and we plan to go through PuppySpot again in the future!!
CR
Very hard to get answers to questions. Too many people involved in the process. I felt the "travel" costs/expenses were excessive - especially for a pick up. Their app didn't work when I tried to use it. The whole process was frustrating.
Response from PuppySpotNov 5, 2019
CR - We are disappointed to learn that you have such a negative view of your PuppySpot experience. We never want any member of our community to have difficulty getting in touch with our team and we're truly sorry to learn that may have been the case for you at any point in your experience. It's also important to note that PuppySpot's $199 flat-rate travel fee covers more than just the cost of your breeder to meet you at the pick-up location, it also includes your puppy's regulation-sized travel carrier and health certificate required for your pup's safety. Again, we are transparent with and what the cost entails, however we do sincerely apologize if it wasn’t as clear at any point. Your relationship with us began when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.