Kara D.
We had a great experience
We had a wonderful experience with puppy spot. From beginning to end they were very involved and communicated often about what was happening. Would use them again certainly.

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Kara D.
We had a wonderful experience with puppy spot. From beginning to end they were very involved and communicated often about what was happening. Would use them again certainly.
Celeste V.
I just want to first say I was skeptical at first from ordering a puppy on puppy spot but it definitely is a great place to get a puppy I would recommend to all my family and friends even strangers my beautiful puppy Ellie came straight to my door with shots,paperwork, microchipped and a cute travel cage and Tiffany was always very helpful always answered every question I had about my new puppy Ellie and she was very knowledgeable about everything I would definitely recommend puppy spot to anybody! I love Ellie she’s so energetic best decision I made! Thank you again Tiffany and puppy spot!
Margaret M.
Although I am happy with the concierge availability and responsiveness prior to receiving my puppy, I am incredibly dissatisfied with the state in which he arrived dirty with fleas, worms, and traumatized from his journey. Despite my complaints I have not yet received the refund for my vet visit and travel expenses
Response from PuppySpotSep 24, 2020
Margaret - We're sorry for what sounds like a frustrating experience and one that varies greatly from that which we strive to provide our community. Once a customer makes us aware of an issue with a puppy, a health concern has to be opened and the customer is supposed to be contacted within 24-48 hours to touch base. Your Puppy Concierge wouldn’t have worked the health concern, as we have a dedicated Health team who have the training and expertise to handle concerns like yours. That said, it is not okay that you had trouble getting in touch with any member of our team or went long periods without an update. That is not reflective of the service we strive to provide or the experience the majority of our customers report having. Once we received your feedback a member of our management team quickly reached out to learn more and made sure you were reimbursed for the treatment of your puppy. Your relationship with us began, it did not end, when we matched you with your puppy and, despite your apparently frustrating experience with us so far, we remain committed to nurturing our relationship throughout your puppy parent journey.
Marilyn
PuppySpot was very good at answering all of my questions in a timely manner. I received a healthy, cute and energetic puppy. He was expensive but I believe he came from legitimate breeders and not a puppy mill. Normally I wouldn't get a puppy from out-of-state because it's harder to deal with if something goes wrong, but my instincts told me that this was a trustworthy company. They set up the transportation and the puppy was delivered to my door. If you want a particular breed and one that's guaranteed to be healthy, I would recommend PuppySpot.
Tobey P.
Puppyspot did an amazing job communication and transfering our new puppy a long distance. The breeder also did an amazing job training and preparing our puppy for her new home.
Robert
The account manager was horrible. She cancel my account and put my puppy back to available. She got upset over getting called out for not explaining The traveling restrictions. She was rude and unkind. I will never purchase a Dog from here again or advice anybody to do so.
Response from PuppySpotSep 24, 2020
Robert - It is with great confidence that your experience did not reflect the core values of our employees and our mission to place healthy puppies into happy homes. That said, we want to make sure that you and our other prospective puppy parents could be happy too and receive the tailored customer service that we strive to provide. As soon as we received your feedback, we reviewed our records and required all related team members to attend mandatory re-training in an effort to understand where we may have failed to meet your expectations so as to better serve our community. Despite your frustrations to date, we will continue to be here for whenever you need us.
Mitchell K.
Everything that was promised was done. Our Girl is a wonderful addition to our Family.
Jossie G.
We love our puppy!