PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Nancy P.
We are still in the process of getting our puppy. The service was great until we paid. We have been requesting for our puppy pictures for last couple of weeks and haven’t received any. We were told that the pictures and videos are updated every 10 days. We received an automated message about receiving our puppy next week. Hoping the process will be smooth. Overall for the price we pay the service is bad.
It's M.
PuppySpot is definitely not a concierge service! They are a puppy broker that wants your money and once they get it you have to pull teeth to get information from them. You ask a question & you get canned responses. They do not follow up on any of their promises. They told us we would get pics of our puppy every two weeks, Every single time they failed to meet that unless we asked twice & they always seem annoyed that your asking them for anything. Our puppy was supposed to be here already but when I try to find out what's going on all they can say is hey we don't have the info yet, so when we know you will know. They don't like to be bothered by their customers once they get your money. Very frustrating experience & would not recommend.
Cheerie
*I see this has been reported by PuppySpot so I emailed Trust Pilot proof I am a real customer* Update: On 10/17 we found out our puppy is missing a toe pad on his hind leg. Vet to examine on his next visit on 11/3 to determine if genetic. PuppySpot or breeder did not inform us of this. Puppy Spot said they’d contact the breeder for more info. Puppyspot is dishonest. Starting with their ads, which almost all mention getting to talk to the breeder. The truth is, they DON'T want you to know who the supposed "top breeder" is. AFTER I paid, they told me they'll arrange a call with the breeder, but gave me the run around every time I followed up, and finally admitted they wouldn't reveal the breeder until we get the puppy, due to some UNWRITTEN (it's nowhere on the website) policy to "protect" the breeder! I guess they got tired of me asking about the breeder, because a "Puppy Manager" sent me a quote she claimed was from the breeder's website. I could tell it was canned. Reverse search yielded NOTHING (later find out the breeder does NOT have a website or any Social Media account for their business...just a single review from two years ago, that is bad). Since I was already committed to the puppy, I decided to give them the benefit of the doubt that they vet their breeders like they claim. Well, my puppy arrived on time, friendly and clean (he's a good boy and we love him), BUT when we took him to the vet 1) They couldn’t find his microchip 2) we were told he had Cryptorchidism (hereditary), meaning his testicles had not descended like they should have. I would have accepted this info upfront, but the breeder's vet LIED on his health form and checked the box "NO" next to whether testicles were UNdescended! What else was falsified? Unfortunately, our vet could also only find one testicle, so he will likely need to have surgery to search his abdomen when he's neutered (which will likely take place way before the ideal time for Standard Poodles over one year, closer to two...to avoid Cancer). This is supposed to be covered, but it will still be a stressful experience for all of us and potentially dangerous experience for our puppy. Now that I paid, and he's home, they really don't care that I STILL have not been able to reach his "reputable" breeder (she has ignored my call and voicemail, and PuppySpot has not responded to the last message I sent days ago. It still shows as "unread" on the app. You'd think they'd have a solid package, down to the customer service with all you pay, (ends up being more than twice what you'd pay the breeder, plus transportation and "follow up" from AKC to swindle another $800). I have not interest in grilling the breeder. All I want is some peace of mind. They claim to make a "no puppy mills promise", but based on what I've read from customer's getting sick, dirty puppies, and learning of their bad breeders, and unfortunately my experience, why should I believe that? I also found it strange that my puppy shipped from Missouri (I learned is "puppy mill capital", when my breeder is in TX). Save yourself the stress and do the right thing by either going to a reputable breeder (after thorough research), OR adopt from a rescue where at least the intentions are good and honest.
Sandy M.
PuppySpot helped me choose my Goldendoole GiGi we love her, very well taken care of from the breeder to delivery. They also helped me when I needed more time in transit, I was in the hospital and they made delivery on my time. Wonderful company I have recommended them to family and friends.
Devon W.
I’ve not yet received Piper ( she comes in a few days When I called to purchase Piper Paul the salesman said she would be about 22 pounds This was perfect but yesterday the breeder called and mentioned she would be 12 pounds give or take. Well, that’s a big difference particularly because we live in the mountains and that small of a dog is a risk. I thought about canceling but already in love. I can’t believe he was so wrong about her size. Why didn’t he call the breeder and call me back with better and more accurate info? I’m not pleased
Response from PuppySpotOct 22, 2020
Devon - While we are happy to report that Piper is now home safe and sound, we were truly concerned with your feedback. Although we cannot guarantee the size, weight or even adult coat color of any of our puppies, as they are living, breathing beings, each with different genetic makeup, we apologize for the improper expecatation setting at the beginning of your journey. Once we received your feedback a member of our after-care team connected with you to learn more. Your feedback is important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. Your relationship with PuppySpot began when your puppy arrived home, so you should never hesitate to reach out if there's anything you ever need.
Amy B.
overall good experience but I would have like to had more notice about when transportation was expected because I had to rearrange my work schedule. Also would like more upfront information about the sire and dame to assess health
Joelle W.
Had my Pomeranian puppy for a couple of weeks. He is absolutely perfect! I could not be happier with him or the experience I had with Puppy Spot. The whole experience was very organized and detailed. If you are looking for a specific breed of puppy, I highly recommend Puppyspot.
Eric R.
Definitely, a little scary buying a puppy on the internet. Not meeting them until, they are handed to you... however, when she arrived, I had a blanket and a T-shirt with my scent on it In her kennel. She rested for about 10-20 mins Then, came out on her time, and kisses my leg. We had great eye contact and our love started.. Best thing I think I have ever done... Vet checked out well. She did have girada. Vet said can be very common. Otherwise, all great and would do it again and recommend highly...
