LinaG
Lack of communication, responsibility and professionalism
My heart just dropped after reading some of these reviews. I went with Puppy Spot assuming I would get what I played for. Wrong! They were nice until they got my money then communication stopped, two failed attempts to deliver my baby which we purchased over month ago. No one calls me back or takes any responsibility for my puppy not coming home. I am still waiting and a third attempt has been scheduled. I feel emotionally drained and would just advise anyone looking for a fur baby to really do your research and avoid Puppy Spot if possible. 9/24/20-Update After several requests to speak with a supervisor, a member of the management team contacted me. He listened to what I had to say without interruptions and was empathetic to my expirience. I give him credit and greatly appreciated the fact that he took responsibility for the lack of communication and the mishandling of what had occurred. He explained what had happened with the failed attempts to receive my baby and he offered to reimburse part of my cost to compensate for all the issues with travel. I am happy to say that my little TJ made it home a couple weeks ago and is adjusting very well. I believe that had Puppy Spot taken the time to communicate with me from the very begining, my expirience would have been very different. I was reimbursed as I was promised so I have updated my review as I said I would.
Response from PuppySpotSep 15, 2020
Lina - We’re disappointed to learn that you had such a stressful experience welcoming home your pup and apologize for any inconvenience caused by your little one's travel delays. Since receiving your feedback a member of our management team has connected with you to learn where we may have failed to properly communicate any travel details with you and address your concerns. While we understand your frustration, we are happy to report that your puppy has made it home, to his new loving family. We appreciate you for trusting us to fetch your new best friend, and we are committed to being here as a source of support and guidance as you navigate your puppy parent journey.




