Marie P.
Drugged, Respiratory infec, Giardia, Mange
Our puppy arrived drugged, it was in a van with many other deliveries the driver told us. Not a peep from van, all drugged. He had an upper respiratory infection. Got him to vet day after delivery. Also had Giardia from fecal sample and mange. Could we have any other problems. And yes Puppy spot, Despite Your assurances that my puppy was not drugged I beg to differ! He most certainly had been given something by those drivers! And what a pair they were. Buyers beware!
Response from PuppySpotSep 24, 2020
Marie - We can assure you that your puppy or any other puppy was given any drugs at any point before or during travel. Our travel partners are USDA certified and are in full compliance with our transportation standards and safety protocols. That being said, we were concerned to learn your puppy wasn't feeling well shortly after arriving home. The health of our puppies is our #1 priority, which is why we offer an industry-leading health guarantee to our customers and upon review of your pup's medical records, we quickly offered to reimburse you for your pup’s medical treatment. As promised, we will continue to be here for you and your little one, so please don’t hesitate to reach out if there’s anything you ever need throughout your puppy parent journey!




