PuppySpotReviews of puppyspot.com

I will always use PuppySpot to find my new family member! Great communication and It was so great to have my puppy delivered to my front door! My puppy is very healthy and we love her so much!

Completely fraudulent company! I paid $5000 for a designer dog breed (Pomsky). After 3 months my dog reached max size for a Pomsky and I did a DNA test after talking to the after care team at Puppy Spot (another $130). Upon receiving the DNA results and seeing my dog was a TOTAL mutt I called Puppy Spot back and sent them the results. The person I spoke to said they would get back to me in 2 weeks. 1.5 months later I received an email saying they had a resolution. The resolution was that they would not be refunding me anything! This is fraud. My dog matched with another dog on Embark (the DNA test I did) and their dog was a match for being a sibling that they also bought on Puppy Spot. Now we have 2 dogs from the same breeder, purchased through Puppy Spot that was a mutt. Puppy Spot is refusing to do anything to rectify this situation. As you can see below they’re trying to claim I’m not a customer. Total BS.

“We make lives better by placing healthy puppies into happy homes. “ This is what this business claims. But this is a BIG LIE, PUPPIES ARE FROM PUPPY MILLS and the site does nothing to monitor or hold the breeders they use to account! Our problems began from the very beginning. Originally the puppy we selected was advertised as a boy name Cody. About two days before we were supposed to receive it, we were told that it was a mistake, and that Cody is in fact a girl. We thought this was an odd mistake but did not think much of it and decided to move forward with the adoption. We have so much love to give and the pup needed a home. We named her Eevee. The problems began shortly thereafter. Our sweet girl vas not growing! She started having diarrhea and would throw up no matter what we fed her. After numerous visits to the vet, she was diagnosed with an extrahepatic portosystemic shunt (a common genetic defect that arises from irresponsible breeding). It was at this point that we were referred to a surgeon. An exploratory laparotomy was performed, and the aberrant shunt vessel was identified, however her caudal vena cava was absent cranial to the shunt. A liver biopsy was obtained and Eevee was recovered from anesthesia as the surgeon could not move forward. An Abdominal CT scan subsequently performed the following day (8/11/20) to ensure that a shunt closure could be safely performed. She was found to have segmental aplasia of the caudal vena cava but the surgeon was able to plan accordingly and move forward. Eevee was taken back to surgery on 8/12/20 and an ameroid constrictor was placed on the portocaval shunt vessel. This was Eevee’s second surgery in a 72-hour period, the incision spanned most of the length of her body. At the time Eevee was 4.5 pounds and barely made it. The pain and suffering we had to endure was tremendous and her medical costs were approaching $10,000 (she is only 1.5 years old). She will likely still need medical attention her entire life! 😢 We then contacted Puppy Spot with our concerns, namely that Eevee had genetic disorders synonymous with irresponsible breeding. We explained that we used the site specifically to avoid a situation like this. We did not ask to return her but requested they provide some sort of refund for the purposes of helping with Eevee’s growing medical bills. After longer than a month, numerous follow ups and after Puppy Spot’s own vets reviewed the medical records and agreed with us, we were made the following offer: 50% store credit from Eevee’s original purchase price to be applied to the next purchase of a new puppy from their site OR Monetary compensation in the amount of $587.50 representing ¼ of Eevee’s purchase price. We were then told the offer is made as is and to just choose an option. This was a complete slap in the face! They offered no sympathy, took zero responsibility for their lack of due diligence, and essentially dismissed us. We originally went to this site knowing that we would end up paying a much higher price for a dog but that at least we would have some assurance that it was not bred in an irresponsible and amoral manner. We have learned our lesson the hard way. These guys are no different than a puppy mill. They do not do their due diligence; they do not seem to do anything to ensure that the animals are bred humanely. They could not even tell the difference between a boy dog and a girl dog. Make no mistake, the animals advertised on the site are exactly the same as you would get from a puppy mill, they just found a gimmick that allows them to slap a much higher price tag on them. The irony that such a business would only further encourage the spread of puppy mills was not lost on us either. Please do not EVER buy from them. These people are part of the problem. They are complete frauds! Do your research better than us. Make sure to ask what steps are specifically being taken by any company making claims such as these to insure said claims are actually true and not just a marketing gimmick used to jack up the sticker price. Check the return policy, Puppy Spot gives you a whopping three days to discover and report any disorders such as this, this was a major red flag that we missed. Do not make the same mistakes we did, a puppy’s life could very well depend on it.

Oh my gosh Puppyspot is sooo disappointing. I haven’t felt so outraged in a while. The “puppy managers” you first interact with do a nice job. You will like Puppyspot when dealing with them - or atleast I mostly did. But once you pay for your puppy, the “concierge” part goes into the dumpster and you are left feeling like a scammed fool. You will be emailing and calling and emailing for the simplest question or bit of information. There is no way to actually get through you are lucky someone who seems to be from a call center somewhere will call you a week later and give you some response before getting you off the phone. I am so glad to read these other posts that confirm my crazy horrible experience with Puppyspot. I am praying our puppy works out but the company is a disaster and don’t be fooled.

I was very happy with Puppy spot. They were Super nice people who instructed me over the phone and the carriers were great as well. The pictures of my Harvey were not as good as I would have liked, I think they did something to the pictures bc when I got him he was not quite what I expected. I recognized him bc he had a mustash over his nose😂😂 So happy with him though! ❤️

I am extremely happy to have gotten my best friend for life from PuppySpot.com! I couldn’t have gotten a more perfect dog! Also, PuppySpot response time is excellent. Within minutes of reserving the puppy someone contacted me and had an interview with me to see if i and the puppy were a match! Great customer service. Thank You! :)

PuppySpot helped me find me best friends and the perfect pup for me. They were there for me every step of the way and helped me whenever I needed it.

I got a Labrador retriever from Puppy Spot last year. She was 6 months old. Someone had purchased her and then changed their mind before picking her up. She has become a spectacular dog. She had been well cared for when she arrived. She was healthy, happy and had no medical issues then or since. Puppy Spot wasn’t terrific with communications but if I took the initiative to call and email them, Will always replied and took care of whatever I needed.I can say great things about Will but if Waynesha is your contact there, my advice would be to change. She was completely unhelpful. I didn’t find a lack of transparency. I was provided plenty of information. In fact, I just purchased two more Labs from that dog’s breeder directly. The breeders name etc. were in the paperwork with the Puppy Spot purchase.