PuppySpotReviews of puppyspot.com

The PuppySpot team was fantastic. Communication was easy, reassuring, and prompt every step of the way. Very professional. We received our new healthy puppy and are in love!

It was great. Very happy with my puppy.

I was very happy with the adoption process. The only criticism I have is that the different departments at PuppySpot need to communicate better.

Purchased a puppy a month ago. Paid ALOT for it and now puppy spot is ignoring all my attempts to communicate. They will not deliver!!!! I'll make sure puppy spot hears my reviews all over the internet.

Excellent service and follow up! Very happy with the process, staff and specially with my puppy. Thank you!

Just amazing from the start, I can’t recommend them enough!!

A close relative of mine was duped into getting a puppy earlier this year, who arrived underweight, with multiple infections and parasites. I did some of my own investigating on the ‘reputable’ breeder the puppy came from, and he is a direct relative of an Amish puppy mill owner who has a 20 year history of animal cruelty charges from his puppy mill practices. I’m certain it’s a family business. The parasites the puppy had often come from living in crowded conditions. My relative is happy with the puppy despite this, but I am concerned about the long term health of the puppy due to its origins. Puppyspot, you need to work on investigating your breeders better. It took me almost no time at all to uncover loads of disturbing information about this puppy’s breeder/his family. Don’t exploit people’s loneliness like this. Even if that wasn’t the intent, it is the outcome when you don’t actually do your homework on your so-called reputable breeders. Just check the employee reviews on indeed.com. The kind, helpful ‘pet consierge’ —who helps you get your puppy— is paid on commission, and gets fired if they fail to sell a certain number of puppies within a particular timeframe, which forces them to rush the puppy sales. Employees mention struggling to meet ‘impossible quotas.’ Employees also allude to the use of puppy mills. Buyer beware. Be patient and adopt from a local shelter, or adopt through petfinder.com shelter networks... or find a local TRULY reputable breeder and remove the middle man. Cut out sketchy, unethical businesses who exploit puppies forced to live in filth, force the mothers to be bred literally to death, and who exploit your family’s loneliness, either through their willful negligence and greed or complete ineptitude. You shouldn’t be able to pick out a puppy online as quickly and easily as a pair of shoes. Remember that. Continue to remember that as you find any of their canned responses to negative consumer reviews here and on the Better Business Bureau customer complaint section. Their concern is more scripted than sincere. The sheer number of people suggesting illnesses one finds primarily in a puppy mill setting should tell you something. This isn’t an anomaly or one tragic mistake. It just is how they do business, and who they do business with. PuppySpot, if you attempt to respond to me, I have nothing to say to you. You exploited someone I care about who is otherwise completely alone. Now I have to worry for the next few years if their heart will be broken because you couldn’t actually investigate your breeders properly. You support some very unethical breeders who treat their animals worse than livestock. You don’t need to know which specific customer my review is about, or which puppy. Just look at all the reviews here saying the same things I am. It’s not about THIS puppy. It’s about ALL the sketchy puppy mills you work with. All of these similar complaints say something. I just happen to also have proof of the puppy mill connections in our case. And if I could find it that easily, so can you. You absolutely should have found it. It is inexcusable that you didn’t, and no amount of canned consumer relations responses is going to change that. And you can bet I reported you and that breeder to multiple animal welfare services. Do your damn homework, puppyspot. And prospective buyers... just don’t go here. Please.

We are so happy with our puppy. The breeder did a wonderful job. He is affectionate and had a head start in training. The vet said he is 100% perfect health wise. We were very disappointed with PuppySpot however. We received no communication while we were waiting for the puppy to be ready to travel. No check in, no updates; I had to follow up twice to get someone to return my call. We finally heard from them two weeks before the puppy was ready saying he would arrive on Sunday. Then Saturday morning we get a call that the puppy would be there at 3pm! Thankfully we were home and ready but a day early with no notice? Once they got our money, they didn’t seem interested in providing even basic customer service.