RM - Northern C.
Your mileage may vary
Chose a puppy - when the Advisor called to 'qualify' us - asked if we knew the breed - we did not - suggested it would eat the house if left alone - we decided to pass but they already took the deposit online. Kept $450 even though only 9 hours passed since the transaction. Bought a second puppy of a breed we were familiar with - they would not give us credit for the first puppy (eventually did give us a $250 credit). Travel for second puppy was only going to be AIR CARGO - no thank you. We had to arrange our own travel for the 2000 mile trip and still had to pay $200 for their 'service'. I had to call them half-dozen times to get them to schedule the hand off from breeder. Very poor follow up.
Response from PuppySpotNov 11, 2020
RM - Northern California - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. A member of our Management team has been trying to reach you to learn more and see how we could help. Unfortunately, we haven't been able to connect. We would love the opportunity to turn your experience around. We hope to speak with you soon.