Punk RideReviews of punkride.com

I’ve bought this scooter for my son just after Christmas and I was a little apprehensive because I’ve read some reviews about the service. My son decided he wanted a different model and so I tried to cancel the order by email with customer service,Now the item was already on its way and I was advised just to not accept the order “or refuse it”and it would be returned and a refund would be given no problem. They seemed to be a problem with the return as it seemed too take a very long time to get back to their warehouse “This needed to happen before they could issue a refund “ Anyway I was back and forth with customer service and they were professional and very polite and understand the frustration. In the end they accepted it wasn’t good and not acceptable and gave my refund..whilst they chase up the courier or warehouse. Whilst I can’t comment on the E-scooter..The company or Business are great to deal with and on the ball every step of the way. I would use them again without hesitation. 5 stars 🌟

In Sept i bought an electric step for my son and Unfortunately the scooter stopped functioning after two weeks. And 4 months later we are still waiting for a solution. After sending several e-mails, pictures, video’s they are still not able to solve the issue. This should be very simple to solve; either repair, send us a new working product or a refund. Hopefully they will reach out and solve this.

Unfortunately, our sons scooter stopped functioning after two weeks and the solution they offered didn’t solve the problem. They keep apologizing over and over again, for 4 months now. However , they didn’t provide us with the right parts we asked for (this is what the repairshop told us we should get). The scooter broke within 2 weeks, which is still within the warranty period. We didn’t got our money back nor the option to return it with free shipmentcosts. This process has been all very dreadful.

har betalt 2400kr for et el løbehjul og det skulle have været der for 3 dage siden men kundeservice svarer mig men det er det samme hver gang hvornår får jeg min vare jeg har betalt for håber de fikser det ellers bliver jeg nød til at returnere den men håber snart den kommer🙏🙃

I bought this scooter with a seat, the seat didn't fit and I emailed several times but didn't get a response. I tried many emails and eventually received a response to return in the original packaging and if all was correct on receipt they will refund me. I never received the correct items as the seat was faulty to begin with and why would I keep such packaging to return. I still have not received any assistance and the scooter has been unfit for purpose, there is no after sales, no customer services and no refund when faulty goods are sent. I also found that the trains will not allow these scooters as they are a fire hazard which is also worrying. In response to your reply. I have contacted your customer care many times in the past nearly four months and had one reply which was to fill a form in and nothing since. This has been a costly experience

For det første er leveringen meget langsom. Da jeg modtog mit el-løbehjul virkede det ikke og det tog dem 14 dage at beslutte at jeg kunne sende det til Tyskland for reparation for egen regning ca 650 kr. De var ikke til at hugge eller stikke i så nu har jeg modtaget 510 kr for få en dansk tekniker til fikse det. Det dækker hverken halvt eller helt. Meget skuffet over at retur ikke er gratis når deres udstyr ikke virker. Har tabt ca 1200 kr på dette bekendtskab. Et godt råd køb hos en dansk forhandler.

Advertised as Irish Stock with a Delivery Date of 18/12 ( before Christmas) Tracking says my item is in Germany. Item location misrepresentation so you feel more comfortable with ordering. Not on! Especially around Christmas.

The company are a pleasure to deal with helpful to a fault would highly recommend them to anybody for Any of their products