Danu R.
Very Disappointing Customer Service – Warranty Issue Still Unresolved
originally gave Punk Ride five stars because their customer service seemed helpful and professional. Unfortunately, I now regret that positive review. I purchased an AOVOPRO AP20 electric bike for €699 on 1 August 2026. When the tyre and inner tube became damaged, I contacted customer service under the advertised warranty. On 22 September, Punk Ride confirmed in writing that replacements for both parts had been requested. However, weeks passed without the replacement parts arriving. I was then given tracking information claiming my parcel had been delivered to a neighbour in the United Kingdom, even though my original delivery address was in the Republic of Ireland. On 12 October, Punk Ride finally admitted that the original shipment had been lost in transit and supplied another tracking number. However, they still failed to clearly confirm that both replacement parts were included or that the new shipment was going to my correct address in Ireland. I have repeatedly contacted customer service, provided evidence and confirmed my address. I have completely lost confidence in Punk Ride's customer service.
Response from Punk RideSep 22, 2026
Thank you for taking the time to share your experience! We’re delighted to hear that our support team was able to assist you promptly with the tyre and inner tube for your AOVOPRO AP20 electric bike. We take pride in providing polite, helpful customer service and standing behind our products when issues arise. Your replacement parts are on their way, and we hope you’re back on the road enjoying your e-bike very soon! Best regards, The Punk Ride Team PunkRide.com