Pumpkin Pet InsuranceReviews of pumpkin.care

The claim was easy to file and refund was quick.

They were prompt on payment to me for my dogs illness.

It is important to have the correct information and submit the proper paperwork to ensure the claim is processed smoothly. Although the process has taken a little longer than expected, the claim is being handled, and the overall service has been excellent. I truly appreciate the effort and professionalism shown throughout the process.

Friendly and knowledgeable reps

Was told claim process was 3-5 days when I signed up in January. Then when I had to take my cat to vet in April I submitted claim waited months only to be denied. When I called they said it was because they needed all vet records (which they have) and first claim takes longer. Was told it would be "pushed to the top of the pile" and now it's July 10th and can't even get a response to email sent 15 days ago.

I purchased the Pet insurance to cover having to take him for a wellness check within 48 hours of purchasing him. This is my first experience of getting my new fur baby and no one walked me through all the details of what I should do and not do regarding getting him checked out because it was expensive to have purchased and to pay out of pocket for a wellness check within 48 period it was very confusing and I felt overwhelmed after trying to submit the reimbursement for my expenses for the wellness checks and the follow ups I had only had him for 2 days. To learn that none of my claims were not paid it is a waste of money what am I paying a monthly subscription for if I’m not going to be reimbursed for my out of pocket I’m paying twice that doesn’t seem right. Just being honest this is all new to me I never received a call back when I tried to get help with understanding what Pumpkin really does and the true benefit of what I’m paying for. Thanks

Pumpkin covered my vet expenses well. They were very responsive to my questions and were easy to contact. Customer service was excellent.

It was very hassle Free and real simple. It’s amazing insurance company.