PuffyReviews of puffy.com

3.0153 reviews
Furniture Stores
Puffy LLC 13070 Saticoy St., North Hollywood, CA 91605, Los Angeles, California

Write a review

Call Directions Website

Puffy

Write a review

About Puffy

Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada. Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S. We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.Proudly manufactured in the USA.No salesman, no markups, just better sleep - Puffy.

Puffy (puffy.com) has 153 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: puffy.com
Website: puffy.com
Category: Furniture Stores
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Puffy reviews

153 approved reviews, newest moderated first

Marsha N.
Jun 17, 2022
I purchased the puffy queen mattress…
I purchased the puffy queen mattress and waterproof protector in August 2020. Two years later, the mattress is sunken, very soft, and uncomfortable. I tried to launder the mattress protector being careful to follow the instructions provided by Puffy. I own standard sized washer and dryer equipment(6 y/o) I was unable to rinse all of the detergent out of the fabric and fully drying the product required 4 hours on low heat! Puffy recommended that I rinse it twice and use a larger dryer. Bottom line - the expense for owning this product increases with maintaining it. Caveat Emptor!
Response from PuffyOct 17, 2022
Hi Marsha, Thank you for taking the time to share your feedback. We’re sorry to hear that you aren’t having the best experience with us. At Puffy, we’ve created our policies to ensure that we always put our customers first. We have a lifetime warranty which means that you can request a new or replacement mattress if you are having issues with the current product. Could you contact us at [email protected] to let us know what went wrong so we can try to solve the problem? We’d like to learn more about your situation and possibly find a solution for you. Thanks, The Puffy Team
Shelby W.
May 1, 2022
DO NOT PURCHASE FROM PUFFY
THEY WILL NOT ACCEPT RETURNS OR REFUND YOUR MONEY WHEN YOU’RE INSIDE YOUR REFUND/RETURN WINDOW. My mattress is DEFECTIVE, there’s a dip in the middle and I tried EVERYTHING to return my mattress or get my refund while I was inside my refund window and now they have completely ghosted me. They refuse to reply to my emails, they refuse to refund me and they refuse to let me return my mattress and just send me one that isn’t DEFECTIVE. I’ve sent pictures, TONS of emails, and now no response. They sent me a soft topper and a firm topper in hopes it would fix the issue but neither topper helps and I made that clear. I can’t sleep on the mattress at all and have literally thrown 2k in the trash. The most unprofessional company I’ve ever dealt with, good luck getting into contact with someone if something is wrong, and even if you do, THEY WONT HELP YOU. STEER CLEAR OF PUFFY!!
Response from PuffyOct 17, 2022
Hi Shelby, Thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and we’re really sorry to hear that the product has not been able to meet your expectations this time. We try to ensure that we provide excellent service and design products to help our customers achieve optimal sleep. This helps us curate 5-star reviews across the board. However, we’d love to resolve this as quickly as possible and find a solution that works for you. Please reach out to us at [email protected] and we’d love to talk more! Thanks, The Puffy Team
Paul
Apr 18, 2022
Don’t bother… initially very nice
Don’t bother… initially very nice. After a few years now two indents where two small sized people sleep. Going to have to replace and puffy’s “lifetime guarantee” is non existent as unable to get hold of them, calls or emails not returned. Avoid!!
Response from PuffyOct 17, 2022
Hi Paul, Thank you for taking the time to share your feedback. We’re sorry to hear that you aren’t having the best experience with us. At Puffy, we’ve created our policies to ensure that we always put our customers first. We have a lifetime warranty which means that you can request a new or replacement mattress if you are having issues with the current product. Could you contact us at [email protected] to let us know what went wrong so we can try to solve the problem? We’d like to learn more about your situation and possibly find a solution for you. Thanks, The Puffy Team
Jason H.
Mar 8, 2022
Good, for about a year!
Bought a Puffy Lux in fall of 2018. We really like it at first, but after a year it began to "taco", developing depressions where we sleep. We are smaller than average people too. We rotated the mattress often, which helped for a week or two each time. Now, after 3.5 years, we had to buy a new new one. $1700 for something that lasts really only 2 years is pretty bad. Worse, they delete negative reviews. Buyer beware!
Response from PuffyOct 17, 2022
Hi Jason, Thank you for taking the time to share your feedback. We’re sorry to hear that you aren’t having the best experience with us. At Puffy, we’ve created our policies to ensure that we always put our customers first. We have a lifetime warranty which means that you can request a new or replacement mattress if you are having issues with the current product. Could you contact us at [email protected] to let us know what went wrong so we can try to solve the problem? We’d like to learn more about your situation and possibly find a solution for you. Thanks, The Puffy Team
andy S.
Dec 22, 2021
Puffy Lux terrible product with ZERO customer service.
I purchased a Puffy Lux Mattress on 15th March 2020, and after 12 months I started to experience sagging problems. I contacted Puffy by email as this is the only way they offer to contact them and after a month a received a response to upload photos. I have not received any response from Puffy in three months despite sending three letters of complaint and uploading the photo three times. The Mattress was sagged by over 1.5 inch, the corners were squashed and deflated with sections of the multi layer foam not even bonded together, the mattress protector cover has split and laddered. Puffy is a awful company to deal with and ZERO customer service. I will see the company in court. If any person would like photos of this poor product request photos.
Response from PuffyOct 17, 2022
Hi Andy, Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please contact us at [email protected] and we’ll have our team respond to you as soon as possible! Thanks, The Puffy Team
Travis A.
Dec 18, 2021
Mattress is ok not great
Mattress is ok not great. We definitely overpaid. Would not recommend and would not purchase again. The pillows that come with the mattress are just for show as you simply cannot sleep with them. The sheets are good though. That’s about it.
Response from PuffyOct 17, 2022
Hello Travis, Thank you for taking the time to share your feedback. We’re sorry to hear that you aren’t having the best experience with us. At Puffy, we’ve created our policies to ensure that we always put our customers first. We have a lifetime warranty which means that you can request a new or replacement mattress if you are having issues with the current product. Could you contact us at [email protected] to let us know what went wrong so we can try to solve the problem? We’d like to learn more about your situation and possibly find a solution for you. Thanks, The Puffy Team
Sharie Z.
Oct 16, 2021
WORST MATTRESS EVER
WORST MATTRESS EVER! If you go on their site, all of the reviews are five stars. They take down anything under stars which I believe is a fraudulent practice because I relied on those reviews to purchase the mattress. Like everybody else says, after a period of time, the mattress loses its shape and begins to sag. Given what everyone else has said about their customer service, I did not even bother to ask for a new one under their so-called lifetime warranty, because I know I will have the same problems. Maybe if enough of us get together and write reviews On various complaint boards, and make formal complaints to our respective Attorney General‘s, this company can be penalized in someway for misrepresenting their product. DO NOT PURCHASE THIS GARBAGE! YOU WILL REGRET IT! I believe just like their site, they invite people to write positive reviews on here as well. As you can see it says “invited” on the 5 star reviews! Try posting a one star review on their site. You will never see your review posted!
Response from PuffyOct 17, 2022
Hi Sharie, Thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and we’re really sorry to hear that the product has not been able to meet your expectations this time. We try to ensure that we provide excellent service and design products to help our customers achieve optimal sleep. This helps us curate 5-star reviews across the board. However, we’d love to resolve this as quickly as possible and find a solution that works for you. Please reach out to us at [email protected] and we’d love to talk more! Thanks, The Puffy Team
D G.
Aug 27, 2021
Communication is the absolute worst
Communication is the absolute worst. I hope to get my money back. Save your money. Don’t waste time or money with these guys
Response from PuffyOct 17, 2022
Hi D G, Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please contact us at [email protected] and we’ll have our team respond to you as soon as possible! Thanks, The Puffy Team

PuffyReviews of puffy.com

About Puffy

About these reviews

More in Furniture Stores, California

Visit Furniture

Sit 'n Sleep

MarbleWarehouse.com

Comfort Zone Sleep Gallery

PuffyReviews of puffy.com

Puffy reviews

I purchased the puffy queen mattress…

DO NOT PURCHASE FROM PUFFY

Don’t bother… initially very nice

Good, for about a year!

Puffy Lux terrible product with ZERO customer service.

Mattress is ok not great

WORST MATTRESS EVER

Communication is the absolute worst

About Puffy

About these reviews

More in Furniture Stores, California

Visit Furniture

Sit 'n Sleep

MarbleWarehouse.com

Comfort Zone Sleep Gallery

Puffy reviews

I purchased the puffy queen mattress…

DO NOT PURCHASE FROM PUFFY

Don’t bother… initially very nice

Good, for about a year!

Puffy Lux terrible product with ZERO customer service.

Mattress is ok not great

WORST MATTRESS EVER

Communication is the absolute worst