PuffyReviews of puffy.com

0 stars if I could. Originally had a mattress sent out in which it had said delivered but I had no sight of it on my property, and a mattress would be pretty hard to miss. I had informed them and they were kind enough to issue a second mattress, which I was surprised but thankful for. I had made sure to request a signature of resident for the package and the day that it said it would be delivered I made sure to stay home this time. I was shocked when I saw that Fedex had dropped my mattress off without signature and IN THE MIDDLE OF THE STREET. It was no where near or inside of my property and usually drivers know to leave packages inside of my fences. But at least I was home to bring in the package. My parents soon changed their mind and decided that a queen wouldn't fit their bedframe so we issued a return which was before the 101 trial ended. A fedex driver who was sent by Puffy personally came to our house to pick up the mattress and I had thought that the return had been resolved. Now 2 years later I get a notice from Klarna my card has been missing charges?? FOR TWO YEARS and Puffy had never reached out again or updated me whatsoever which is ridiculous. Not only do we have NONE OF THEIR MATTRESSES they have been still trying to charge me AFTER the return. I regret doing business with them please beware before you buy this company does not follow through with their return policies or customer satisfaction.

This is a reply to Puffy for a response from them today. You have got to be kidding. You respond to my review almost 4 years AFTER I wrote it and you expect me to believe anything you say. Why did you bother?? You did nothing and said nothing 4 years ago. Why would I even consider putting myself through that agony again.

worst mattress ever! Don't bother looking at PUFFY reviews, they only post the positive ones. Everything that these people have said about it being good for a tiny brief period and then SO SOFT that there is absolutely NO SUPPORT FOR YOUR BACK, HIPS, LUMBAR is absolutely accurate. I specifically told them that I had to have a VERY SUPPORTIVE mattress due to neck surgery & back surgery, as well as my husband being disabled due to dysautonomia where he passed out multiple times a day. We bought a head, rail and footboard, adjustable bed for a split king and 2 XL twin beds. It cost close to a car when we only bring in SSDI. DECEITFUL IN POSTING ONLY FIVES ON ITS REVIEWS.I DO NOT WANT ANOTHER PUFFY MATTRESS,NOR DOES MY HUSBAND. not an honest company!

My lower back and hips hurt because of sleeping on a Puffy mattress. I wasted money on this hype and now I have hip issues and can barely get out of bed. My fiance' also has the same problem with his hip. Hurts so bad, Motrin won't ease the pain.

Wasted 1500 dollars.I never had back pain in my life until I slept on puffy lux. After 3 months I was sinking into the mattress and had to flip it around. I weigh 181 and would say this is the worst and most expensive mattress I have ever owned. Stay away from this mattress. All the great reviews are probably from the company. Before buying a mattress go to a store and lay on them first.

Immediately we got to Puffy, Rushen jumped into action. He asked us for our budget and within 5 mins, He has us try mattresses that fit our specifications and price range. After trying a few mattress stores to no avail, we were feeling a tad dejected, but Rushen helped us find our perfect mattresses with utmost efficiency and enthusiasm. To say that I am pleased is an understatement. Rushen is a fairy gentleman and this is the best shopping experience I have had in ages. 5 stars!

Ordered a $100 body pillow from them. Took 7 days despite a guarantee if 1-3 days delivery. Upon opening the plastic the off-gassing was so terrible. The next day I requested a refund. They then tell you need to donate to a charity, get a photo of the receipt clearly stating you donated "a body pillow" PLUS your signature (??) and only after jumping through all these hoops can the "initiate" a refund. Again, there is absolutely NO indication of this anywhere on the site. If there was, then the fault is with me. Go look. It's not there. I sent screenshots, they don't care. The 101 night trial is a marketing scam because the second you open the product its "used" and cannot be returned. Then what am I doing with it for 101 nights? Staring at it??The completely reneged on their website return policy. Awful company. DO NOT TRUST.

We have the puffy queen size mattress for 2, going on 3 years and I can’t stand it.. I’m a side sleeper and this mattress hurts my hips and lower back so much, I’m constantly having to adjust my position and it bows in the center so I just roll right into my husband every night and have to wake up and move myself back to my side. Wish we picked a different brand..