PuffyReviews of puffy.com

While mattress shopping I found Puffy's high reviews promising, but I now don't trust the authenticity of any of those consumer reviews. After browsing their site and seriously considering purchasing, I received a marketing email from Puffy about my cart and recently viewed products. The problem with that, is that I haven't created an account on the Puffy website, signed up for marketing emails, or provided any of my personal information voluntarily. That immediately stopped me from continuing to consider purchasing, because they're clearly purchasing tracking data from data brokers in violation of my privacy, which contrary to their goal of gaining sales, just lost them this one. The immediate pause this email caused also allowed me time to watch the constant site promotions, that claim to be for only a few more hours, end and immediately restart. That means they are clearly just another scam designed to create a false sense of urgency. Puffy's sales tactics are disgusting and I'm so thankful I received this privacy violating email before I accidentally supported a business this terrible!

I didn't get the my package do to it was sent to the wrong address please resend to my address thank you

I paid $200 for white glove set up. I was supposed to be done between 8 and 12. Since it is now 9:30 and I never got a confirmation and you don't see one, I am trying to figure out what to do now

We got a puffy bed twin set. Anyways it’s horrible it kills my back so bad I can’t hardly walk when I get out of it. We went on vacation and stayed at a hotel not one night did my back hurt until I got back home. I hate this bed. I got zero sleep last night. And I bet this was what was wrong with my husbands back too🥲 this is the worst bed ever don’t waste your money on this worthless junk.. my back my hips are killing me … all I wanted was a good nights sleep..

do not buy this mattress. Save yourself from the hazard. The mattress gets moldy and the company will blame you for it. I bought this mattress and it turned into black mold under five years. It was placed on a vented box spring, yet blck mold developed all over the bottom of it. Save yourself the health issues and do not buy a bed from this company. I am fighting for my health because of this company

Puffy customer service is absolutely wonderful! I highly recommend this brand! They are easy to work with and highly responsive.

Puffy Mattress did a great job in contracting 1800gotjunk to pick up a mattress that was shipped to me in error. I have never dealt with 1800gotjunk prior to this experience, but I was really impressed by their communication, timeliness, respectfulness and friendliness (really great guys). As usual, Puffy Mattress' customer service did a great job!

Received defective Royal Hybrid 14" mattress - - side did not fully expand. Was replaced...with another mattress that had more extensive defects - - head only expanded to 10.5", middle was 14" and foot was 11.75" - - so a 'C' shape. After being given the run around by 3 Puffy reps, the discussion concluded with Puffy stating that storing it in the box that they stored and delivered it in was 'improper storage' which caused the defects and they would not be replacing it. So, if you have an extra $3000 and are looking for a terrible mattress and dismal customer service, then Puffy is for you.