PUCKIPUPPY BIKES Reviews | Read Customer Reviews of puckipuppy.com

PUCKIPUPPY BIKES Reviews | Read Customer Reviews of puckipuppy.com

PUCKIPUPPY BIKES reviews

694 approved reviews, newest moderated first

John S.
Jan 26, 2026
ALERT
ALERT: You better be a mechanic when the bike brakes because you’re only going to get emails every 3-4 days for a situation that could be solved in 5 minute conversation. Also, all that tech went into this bike and the light falls off??
Response from PUCKIPUPPY BIKESJan 27, 2026
Dear John, Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered. We’d like to clarify that our support team responds to most emails within one business day. During peak periods, responses may take two to three business days, but we want to assure customers that we do not ignore messages or leave inquiries unanswered for long periods of time. Clear and continuous communication is something we take seriously. We understand that some issues may feel like they could be resolved quickly in a live conversation, and we appreciate this feedback. Our email-based support allows our technicians to review details carefully and provide accurate, safe guidance, though we recognize it may not always feel as immediate. Regarding the light concern, this is not the experience we aim to deliver, and your feedback has been shared with our team for further review. We truly appreciate honest feedback, as it helps us improve both our products and our customer support experience. Sincerely, Puckipuppy
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Lazaro S.
Jan 25, 2026
TERRIBLE AND UNSUPPORTED PRODUCT
TERRIBLE AND UNSUPPORTED PRODUCT MADE IN CHINA AND A SIMPLE AND SMALL RUBBER BATTERY CAP HAS TO COME FROM CHINA , NOW IMAGEN???? IM WAITING FOR THAT PART FOR 2 WEEKS AND STILL DONT HAVED IT They just respond but with the copy and paste massage, same as everyone, what a company , you are Dealing with a communist controlled country, what do you expect!!!
Response from PUCKIPUPPY BIKESJan 26, 2026
Dear Lazaro, We’re truly sorry to hear about your experience and understand how frustrating it is to be waiting for a small but essential replacement part longer than expected. Regarding the battery rubber cap, while the part itself is small, certain components do need to be shipped from our manufacturing facility, which can occasionally result in longer transit times due to international logistics and customs processing. That said, we fully understand that this does not make the wait any easier from a customer’s perspective. Please rest assured that we have not overlooked your case. Our support team is actively tracking the shipment and will continue to follow up to ensure the part is delivered as soon as possible. If there are any further delays, we will work on an appropriate solution to assist you. We appreciate your patience and the opportunity to address this, and we’re committed to improving both our support response and parts availability going forward. Sincerely, Puckipuppy
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Michael D.
Jan 23, 2026
Incredible and accurate communication
Incredible and accurate communication, great to work with.
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Brian J.
Jan 22, 2026
Best bike for quality and price
Great bike, great design, solid quality. We've had our for almost 2 years now and have absolutely no regrets. After doing a lot of research, Puckipuppy was the best choice for quality and price. Their customer service team responded quick with only 1 inquiry I had when installing the bikes. Two years later, I'm happy with my purchase and would recommend them to anyone.
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Bruce M.
Jan 14, 2026
My order issue - but Puckipuppy made it easy.
I had a great experience with my bike order. I made an error on ordering and I ordered the wrong bike for my wife. I contacted Puckipuppy but their ordering and ship process is so quick, the bikes were shipped before I could change the order. That was all my fault. When the two bikes were delivered, I contacted them and arranged to ship one of the bikes back then received the one I should have ordered for my wife. What a mess I caused. Puckipuppy was prompt and helpful throughout the process. My wife and I are enjoying are new ebikes and the new freedom to travel further and enjoy our bike paths. Thanks Puckipuppy!!!
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Santo F.
Jan 14, 2026
I'm so happy that I chose the husky…
I'm so happy that I chose the husky Plus I'm disabled that can barely walk half of my life is in a wheelchair or using a walker I rode my bike yesterday for the first time and it was so easy to get on and off I felt so safe on it it was so sturdy and just an amazing bike I had a couple small issues that happened during transit but it's fine because customer support was amazing I did exactly what they told me to do take pictures of what was missing what was wrong and not even 48 hours later my stuff is in the mail like seriously I'm so freaking happy and I can't wait to the weather breaks cuz I'm in Chicago and to be able to just enjoy the freedom and the great customer service and support that I've got so far and the product my bike is freaking amazing I love it I love it
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Jim
Jan 7, 2026
Puckipuppy teview
I use my Beagle e bike for mostly rough mountain terrain. It has performed flawlessly. I lost the battery charging port plug while riding. Customer service was easy to work with and exceeded expectations. Would definitely buy another.
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Jeff D.
Jan 4, 2026
Very comfortable ride compared to other…
Very comfortable ride compared to other e-trikes. Suspension is great, very good ride. Rear differential makes turns much smoother. Installation went smoothly, all electronics and brakes were factory connected. No damaged parts upon arrival due to excellent packing. Cardboard container was glued, stapled, and taped!
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