PUCKIPUPPY BIKESReviews of puckipuppy.com

The Golden R is an absolute work horse. I bought two for hunting in the Big Cypress National Preserve and they work great for getting way back in the woods. I work as a Land Surveyor and today I surveyed 2 sections in the Everglades. These bikes took me places I didn't imagine they could. I'm talking cane grass as tall as I am. Dry mud pits 3 feet deep and I just cruised over the top. As soon as I stepped off I sunk to my thigh. It made an absolute miserable hike into a manageable bike ride. We put these bikes through a torture test I doubt they were intended for and they made it through it just fine.

I purchased the Beagle 2 back in November, went to turn the bike on and would not power on. I emailed support with the issue. Received an email regarding the issue with step by step check list and to submit videos and pictures to help diagnose the problem. Had a response in a timely manner with information about the issue and they informed me parts are being sent to fix the problem. Customer service 10/10

I purchased a Boxer ST Puckipuppy bike, and then a week later bought a second bike, Samoyed Puckipuppy bike for my wife. Both bikes arrived well-packaged in a box and were very easy to assemble. We’ve already put quite a few miles on them and are enjoying them very much. The company goes above and beyond with everything they advertise, and the entire experience has exceeded our expectations. I would definitely recommend Puckapuppy to anyone looking to purchase an e-bike!

Purchasing the bike was easy and the bike performs exactly as I hoped. I'm 60 and live at the top of a steep long hill. I wanted the assist to help me get back home from down in the valley. It does that perfectly. I try to use the electric assist as little as possible to get the benefits of a good work out. It's nice to ride until I am exhausted and then know I have help getting back home if needed. I would highly recommend these bikes. The quality is great and so are all the accessories. Putting it together was easy. I did have a small problem, my front tire had a slow leak, it would go flat overnight. I contacted them and sent photos. The rushed me a new front tire and tube. The did the right thing with no hassle. Would buy again, and will, when the weather gets nicer get one for my wife.

From the initial process of ordering my bike to receiving it, every step was simple and accurate. My bike arrived in perfect condition though the outer protective packaging showed some damage. Great Job!

Purchased 2 Boxer ST models. I think the bikes are great. I should have read the return policy better. The bikes are too heavy and hard for older people to get on and off. I would like to return or exchange but they charge a hefty fee for returning. Anyway it was up to me to get all the return details and I failed to do so. I live 1 hour from a store and they do not allow returns to the store either. So I will have to try and sell on marketplace myself.

My order was placed on Amazon.com however all customer service is dealt with directly through Puckipuppy.com. This is my Amazon ORDER # 114-8401474-8650631. And the order was 12/02/2024. But, false negotiations and promises to remedy the situation with on in to the Spring of 2025. PuckiPuppy needs a zero stars choice or negative ratings. The customer service I experienced; the broken and used pieces I was sent; the lies I was told; the false advertisements that were posted; and the blatant disregard this company has for its own policies is ridiculous and disturbing. Lastly the hopes one has to jump through to "prove" their is a problem with their bike is utterly ridiculous. All that confirmation of proof is designed to discourage you from getting results from customer service. For every inquiry I had, I needed still photos and video of the problem that I was reporting. When I told them the bike was too big for me as a person who is 5'2" and to heavy for me to use properly as a folding bike. I was met with all of the aforementioned resistance. (My feet do not touch the ground and the bike has no kick stand. Additionally, the handlebars are so far out of my reach that it gives me backspasms and causes the seat to tilt all the down and forward, which is very dangerous. It forces me to fall of the seat. Even though, the first thing I had to report to them was the malfunctioning neck of the handlebars the folding clip didn't operate and still doesn't. I was offered a new neck bar for th handlebars but they never told me how to send it back. At one point, I was offered to send the bike back but I needed ALL of the original packaging, this was more than 6 weeks after I got received the dual battery Puckipuppy Husky with 100 mile range for my birthday. I sure never have had to build the entire bike because I was offered professional build after I told them about the neck to handlebars and had more questions about the extremely complex build that was advertised with video as proof of how easy it is to assemble. There is so much more in the end, I was offered $300 or $400 to keep a bike that is broken, to big too for me, unsafe for me ride, too heavy to transport, that I cannot without muscle damage, the seat is too high, and it cost $1,500 + $400 shipping for a bike that was suppose replace my short distance daily transportation. That refund wouldn't cover any cost of another new bicycle that is safe for for me. And, what is worst is that Puckipuppy has a 3 year service agreement or warranty on the model tricycle that I have.

I got the beagle model and the bike Is amazing I utilize it for my daily commute to work and everywhere else I need to go in the city, living in Florida the bike holds up wonderfully to the weather as well. It maintains a good speed on the 5th pass setting can take you up to 32 mph and can hold a good amount of weight too and after putting 1000+ miles on it it still holds up beautifully I've had only one issue and it was with the control screen and customer support was a great help and quickly shipped me a replacement, any and all customer service I've had is top notch.