PUCKIPUPPY BIKESReviews of puckipuppy.com

Purchased two bikes, Bulldog and Boxer ST, so far we love the looks and ride. we live in a hilly area and both bikes handle the hills with no problem. The downside, the Bulldog is huge, they claim for 5'4" to 6'4" but no way. I am 5'10" and can barely get on it. The stepover height is 33" so unless you have a 35" inseam it is hard to stand over the crossbar. Second, the quality assurance is bad. The Bulldog was shipped with a bad display (wouldn't power up) and a bent chainring. Customer service was ok but every email was a 24 hour turn around, don't believe the working hours because this is an overseas company. After several weeks they did send new parts and I was able to get the bike in working order. If not for the QA and slow customer service I would give 5 stars.

Just got the bikes. We purchased 2 Beagle2 bikes. So far they have been great and great fun to ride. Really powerful and responsive. Seem to be made well and was very simple to do the minimal assembly that was required. We had also ordered 2 extra batteries. We received batteries for the wrong bike model. Customer service was very responsive in correcting the problem and getting the correct batteries out to us.

Excellent product and truly excellent customer support. I had an issue with my bike that turned out to be a fork problem. The support team worked with me professionally and efficiently, and they sent a replacement fork promptly. I installed it myself, and the bike now rides perfectly. What really stood out was how well the situation was handled — clear communication, no runaround, and a genuine effort to make things right. That kind of support matters, especially with a larger purchase like an e-bike. I’m very happy with both the bike and the company behind it, and I wouldn’t hesitate to recommend Puckipuppy to others.

My husband ordered a bike on 12/8, and it was set to be delivered on 12/15. It was not delivered. So, after multiple calls to reach customer service, the girl sounds like she is home and just woke up. After talking to her and her telling us to call FedEx, we did, and they said you guys needed to update your ticket with a day and time for them to pick it up. We then called your place back and got the same rude person. She said How can I help Again, I just talked to you. We tried to explain to her what FedEx said. She said no, so we called FedEx again, and then you called her back. She then said, "Ok, it will be done." We have been checking on it and calling. I called again last night to be told it would finally be updated, and she would have something expedited to us. This is the same one that sounds half asleep, and kids running around. We got an email this morning saying it had been lost in transit and is now on backorder, but we could get a bike alarm for the inconvenience whenever the bike is back in stock in January. This solves nothing!! I called to ask if there was anything that could be done, and I was told no. I wondered if I could speak to a manager or someone who could help me, but she said no again; they are only available via email. I told her this is not acceptable and that I really needed to talk to someone to help, and she said I told you yesterday there was no one you could talk to I told her No, you did not and then she hung up on me. I tried to call back to get another person, but I had to leave a voicemail. Someone called back and said I would have TO SEND AN EMAIL. No one could help ME over the phone. This is the worst experience and customer service I have ever had. I usually don't write negative things because I am a nurse and, before that, I worked as a waitress, so I know how people can be, but this is so wrong. This was a Christmas gift purchased at the beginning of the month, and we have been trying to get it resolved this entire time, but no one has helped us. It is not right.

Very good after-sales service and for the bike I would say that I love it, very comfortable, very powerful, it is one of the best bikes I have owned.

We had an amazing experience with Puckipuppy eBikes. I purchased the Husky trike model for my 14-year-old son, and it has been an absolute hit. The trike is incredibly stable, well-built, and fun to ride—so much so that I hopped on my own e-bike and tried to outrun him… and still had my work cut out for me! What really sets Puckipuppy apart, though, is their customer support after the sale. Any time we had a question or needed help with a warranty issue, their team was responsive, professional, and easy to work with. The warranty process was smooth and hassle-free, which gave me real peace of mind as a parent. Between the quality of the bike, the performance, and the excellent customer service, I wouldn’t hesitate to recommend Puckipuppy to anyone looking for a reliable e-bike—especially for younger riders. We’re very happy customers and would absolutely buy from them again!

Puckipuppy, best bikes and customer service.

We purchased the Puckipuppy electric trike Husky model for our 14-year-old son, and it has been an excellent experience from start to finish. The trike is incredibly stable, which gave us peace of mind right away, and it’s easy for him to ride and control. He absolutely loves it and rides it every chance he gets. The build quality feels solid and well thought out, and the stability makes it perfect for a younger rider who still wants something fun and capable. Another big plus was the warranty process—when we had a question, the claim was handled smoothly and without hassle. Customer support was responsive and helpful, which really shows the company stands behind their product. Overall, the Husky has been a fantastic purchase. Safe, stable, fun, and backed by great support—highly recommended!