PUCKIPUPPY BIKES Reviews | Read Customer Reviews of puckipuppy.com

PUCKIPUPPY BIKES Reviews | Read Customer Reviews of puckipuppy.com

PUCKIPUPPY BIKES reviews

Showing 3 reviews with 2 stars · Clear filters

JOHN F.
Oct 1, 2026
My issue is maintenance
My issue is maintenance. The bike has stopped working and I cannot figure out why. Getting any service at a local level is nearly impossible. The experience of the purchase and ride up to this point were very good...just the aftermarket availability of service techs is hard.
Response from PUCKIPUPPY BIKESOct 6, 2026
Dear John, Thank you for sharing your experience. We’re glad to hear that you were happy with your purchase and riding experience, and we’re sorry that you’re now having trouble with the bike. We understand how frustrating it can be when a technical issue comes up and finding a local service option isn’t convenient. Our support team is available to help diagnose the issue remotely, and when a repair is needed, we can provide step-by-step guidance or work with a local bike shop for warranty-related repairs when applicable. We’d appreciate the opportunity to help get your bike back up and running. Please check your email for our message so we can gather the necessary details and assist you with the next steps. Sincerely, Puckipuppy
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William Patrick K.
Aug 29, 2025
My tire popped right away after I got…
My tire popped right away after I got the bike, it’s a mountain bike? Should be able to take on trails? Please let me Know if this is under warranty because it has not been a year yet…very frustrating
Response from PUCKIPUPPY BIKESSep 1, 2025
Dear William, We’re very sorry to hear about the tire issue and completely understand your frustration. If the tire was defective upon arrival, this is covered under our warranty and we will provide you with a free replacement tire. Please contact our support team at [email protected] with your order details so we can verify and arrange the replacement as quickly as possible. We want to make sure you can enjoy your bike on the trails without any worries. Sincerely, Puckipuppy
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ansley W.
Aug 20, 2025
Poor customer service
I ordered an e_ bike for my grandson to use in college. I am very frustrated with customer service . They got my order all wrong, emai wrong , and when I checked the tracking number they gave , the destination address was also wrong I contacted and emailed them numerous time and they never responded. Very poor service. I still would love to have them correct my order and expedite it to me.please and thank you.
Response from PUCKIPUPPY BIKESAug 21, 2025
Dear Ansley, We are very sorry to hear about your experience and understand how frustrating this must feel. Please allow us to clarify a few important points so we can better assist you: The email address and shipping address on an order are entered directly by the customer at checkout. For security and accuracy, we will not modify these details without the customer’s consent. Once payment is completed, the order number is automatically generated and sent to the email address provided at checkout. If there was a typo or mistake in the email or address when placing the order, you can share the payment ID from your payment record with us. This will allow our support team to quickly locate your order and provide the best solution. All emails sent to our after-sales support inbox ([email protected] ) are guaranteed a response within two business days. If you do not receive a reply within that time, please double-check that you are contacting the correct email address. We truly value your trust and your grandson’s upcoming need for his e-bike. Please reach out to us with the payment ID so we can resolve this quickly and ensure your order is properly handled. Sincerely, Puckipuppy
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