PUCKIPUPPY BIKESReviews of puckipuppy.com

Did like the bike until it broke r after 6 months of having it then customer service was horrible warranty i is a joke and cant buy replacement t parts on the website worst part i is the customer service never answer the phone and spotty emails and then tell me they have to send me a link for the parts and they don't sell then on there website or anywhere else just compllely ridiculous never thought it wiukd be so hard ti buy parts s do not buy one it's the c worst customer support and seem to not want to fix just keep emailing back and forth and it gets no where

Awesome looking bike ride's awesome seats are comfortable. I would recommend Em for anybody. Usually, I don't recommend anything, but they're well built. Good looking bikes and fun to ride.

I love everything about my experience with purchasing a Puckipuppy Boxer st. The customer service is second to none. The representative I was speaking to during the shipping process was a great lady by the name of Cat. She is a total professional. Cat made my buying experience a breeze. Now as for my Boxer, I love this bike, I am 237 lbs and the bike does not know i am on it! Shifts like butter, plenty of torque and the ride is very soft on my old bones. I can strongly recommend a Puckipuppy to anyone looking for a reasonably priced e bike that has the quality and features of a more expensive e bike. Thank you Cat for your time and help. Ron Capo, Boxer st, I now have 300 miles on her and its been trouble free,

I bought their bike because of customer service in October 2025. I recently contacted them via their website for a new chain. 2 emails, likely AI, asked for a picture. It's a chain! I called customer support. Yet another email response asking for a picture. Followed by another email with a picture. I responded to them that was what I'm looking for. I get a response asking for a picture. If a bike company needs a picture of a chain because they can't figure out what a chain is, they are in the wrong business. AI is ruining your companies reputation for customer service. Very Disappointed!

I bought the Rottweiler trike for my wife for her birthday. It arrived Monday. Working on putting it together Wednesday and step one says latch folding frame. The latch is defective. I checked and adjusted and have an engineering background and it just doesn't work. Clearly never tested in the factory. I called customer service and only answer was email a picture and they will reply in 24 hours. So I have $2k+ in parts spread out in my garage and someone in a foreign call center tells me to email a picture and we'll get back to you. Oh and we are leaving in 3 days for a biking trip on the Greenbrier Trail in WV. So the biking trip is now a walking trip, my wife's birthday is ruined and all I get is a call center telling me to email a picture. Zero quality control. How can a bike leave the factory with the frame latch not working? I may just return the bike (actually not a bike, but the pile of bike parts) and find another brand.

It’s a very sturdy bike and It arrived very fast after I ordered it .Very happy with bike

I recently had some issues with my bike, and my experience with customer service (Cat) has been truly caring. Although it took some time with back-and-forth emails, they remained professional, responsive, and considerate throughout. I love my bike, and I highly recommend them if you’re seeking excellent customer service, an amazing bike, and affordability.

This is my 3rd attempt to get an electric bike that fits. Love this thing. Smooth operations and works great on payment or dirt.