About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs Welcome to Join PUCKIPUPPY Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion. Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.
PUCKIPUPPY BIKES (puckipuppy.com) has 694 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
puckipuppy.com
Website
puckipuppy.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
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The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
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Amazing "Tank": Huge Motor, Dual Batteries, and Secure Metal Fortress!
"I am fascinated by my “BULLDOG PRO” ; it's a true 'tank'! The huge motor and the dual-battery system are incredibly efficient, providing amazing power even when towing my “DOGS” 🐶❤️. I love that I can charge both batteries directly through the frame—it's a high-performance, efficient beast!
As a devoted owner, safety is my priority, and this trailer is a secure metal-framed fortress for my pack. I had some safety concerns, and “CAT “ were spectacular—they addressed my questions perfectly and helped me resolve everything quickly. Also, the shipping was incredibly fast! They were professional and efficient. Highly recommended!"
PO
Pony
Excellent after purchase customer service!
We love our bikes, but on a recent trip one of the screens died, which meant the electric part of bike didn’t work. Came home and reported it to customer support, and after a few pics and questions, we received a new screen and buttons within days through warranty. It was quick and painless. Great customer service and standing behind their products. That’s a real sign of a great company.
PD
Paul D.
Short people beware..
Received the bike in 5 days after ordering. Labrador pro with camo. Put it all together. Everything was fine.. until I tried to ride it. I’m a short person, 5’6” with 30” inseam. Could barely get my foot over the upper bar. When I did the seat was poking me in the back, which pushed me forward to the point where the bar was firmly pushing against my pelvis. Tried to get up on the peddle , but fell over and smashed on the ground.. Just to be clear, I’m an avid rider, and have had different bikes in my life. So not my first rodeo. This bike is not for short people.. when I finally got going I found the suspension to be super stiff. Even with the front forks unlocked. When I came to a stop and I went to dismount, got the upper bar in the base of my pelvis hard and fell over again. Lucky for me I wasn’t far from home and managed to get back on and made my way back home. The bike is way too big for me. They advertised it as a one size fits all, but this is not the case. Now what do I do with this oversized bike that I clearly not suited for? My friend who actually recommended this bike to me, and who is 2” taller than me, has the same problems as I did.. I guess I’ll have to try to sell this one, probably at a loss, and shop other brands to find something more suitable… so buyer beware, if you’re short like me.
Response from PUCKIPUPPY BIKESMay 25, 2026
Dear Paul,
Thank you for sharing your experience, and we’re very sorry to hear that the Labrador Pro was not a comfortable fit for you.
We understand that rider fit and comfort are extremely important, especially when it comes to frame size, standover height, and overall riding ergonomics. While the Labrador Pro is designed to accommodate a wide range of riders, we recognize that individual body proportions and riding preferences can vary significantly.
To help customers choose the most suitable model, we provide detailed bike dimensions and recommended rider height information on each product page of our website. We strongly encourage customers to review these measurements carefully before purchasing, especially if they are between sizes or prefer a lower standover frame design.
We truly appreciate your honest feedback regarding the frame size and suspension feel, as it helps us continue improving both our products and sizing guidance for future riders.
Thank you again for taking the time to share your experience.
Sincerely,
Puckipuppy
KM
Kim M.
Great bike great,price
Great bike great,price
LZ
Lena Z.
Puckipuppy kept me informed on my…
Puckipuppy kept me informed on my pre-order. My Poodle ebikes arrived earlier then expected. Communication was great.
Since my husband was working extra hours when the ebikes arrived, I got started with assembling the ebikes myself. Directions were easy to follow and I got them properly assembled!
We are enjoying our Poodles very much. Thank you!
Lena Zimmerman
LL
Linda L.
Ordering was easy…
Ordering was easy .The bikes came quickly. Instructions could have been better.
JM
Jeffrey M.
Great bike
I love my bike and so far I have not had any issues. It only criticism I can give is the lack of instruction that comes with the bike. While it is fairly easy to assemble, the instructions for the control panel do not match the upgraded control panels sold on the bikes. Also, the front basket sold in the upgrade packs doesn't really fit on the front without crushing the wires. More direction on that would be helpful. I have the labrador pro.
TS
Theresa S.
Easy to purchase
Easy to purchase. Easy to put together. But need better instructions for operating.