Public GoodsReviews of publicgoods.com

Smaller than expected, didnt hold a lathers

Margot was very helpful and polite.

Dhee had responded promptly to my e-mail and took care of the problem very fast ! To be honest , I have never been frustrated with Public Goods customer service ! Always prompt in replying and taking care of the matters ! Keep up the good work ! Thank you, Dhee and Public Goods!!!

I received an order with damaged goods. When I contacted the company they responded the next day and I received my replacement within 24 hours. The customer service provided by Margot was excellent. I took away one star because of the intial deficit on the order, but would recommend this company any day!

Margot provided me with excellent customer service. She comprehended the issue and resolved it quickly.

Public Goods automatically enrolled and charged me $79 for an annual membership without my consent nor do i have any records of being notified about new memberships. When i asked to cancel membership and be refunded i was then prompted to enroll in a different membership instead of honoring the initial request to cancel the membership i never enrolled in. I'm in shock this is allowable. This is some very unethical business practices and dark patterns. Wont be shopping here ever again.

I received an email confirming that I had signed up for a "membership", having not visited this webpage in 5 years. It took 6 emails for the representative to agree to revert the charge, with a lot of arguments that I had "signed up" as part of a recent purchase, which was never made.

My initial email requested a refund and cancellation, yet I received two additional emails trying to to upsell me to stay. In both instances, I reiterated my initial request. It was not until the company's fourth response that my request was honored. When someone wants a refund and cancellation, give it to them. Do not ask them to buy more things for two more emails before doing what they asked. It was very disrespectful and annoying.