Public GoodsReviews of publicgoods.com

It's a bummer because the products are actually pretty decent. So in 2002, I purchased a package of their products to test. Haven't repurchased or been to their website nothing since then. Then two weeks ago I get a fraud alert from Chase Bank that there's a charge for $79 from these guys. I didn't recognize it so of course I said yes this is fraud. This is a pain in the ass because then they have to send me out a new card. I contact the company and ask, why are you charging me $80 out of the blue. Then they explained that supposedly in 2002 when I purchased my order I had also "opted in for an annual membership" If that's the case, why was I not charged in 2003 and 2004? I reached out to their customer service and they had some wishy-washy answers so I just decided to stop wasting my time. This was a absolute horrible decision and whoever made the decision to try to capture some extra capital by attempting to steal people's money should be fired immediately. They are putting a good company's products in harm's way because thousands of bad reviews are bound to come in with this completely unethical business practice!

Very efficient; handled my concern immediately and effectively. Thank you!

the best products, and amazing customer service! So easy to use the platform!

There was a bit of a mishap in shipping that caused one of my products to leak in transit. The customer service team jumped in quickly (over a weekend) and made it right by arranging for a reshipment. Great products, great company, great customer service.

Very helpful. Didn’t need to renew my membership, so they refunded me in full within 12 hours of requesting. I requested the day or two after being charged + notified by email. Their policy is 14 day Grace period to cancel auto renewal.

I love the products, the customer service was awesome, I would be buying from public goods again and have recommend them to my friends.

I didn’t choose anything from Public goods! I bought something several years ago, during the pandemic, and was not a member. Suddenly last month they claimed I had signed up for a trial membership and now owed a renewal fee. I checked my records and confirmed I was not a member and never signed up for anything. It took several contacts by email and chat and I could never reach a human, but they did eventually cancel the nonexistent membership and reverse the charge. Now of course I would never buy anything from them again to avoid this hassle.

I received a $79 charge nearly a year later after making a one time purchase for an annual membership. I was given no prior notice of this. I only received an email about it the day I got charged. Absolutely a scam and I'm surprised they've gotten away with this considering how common of a complaint this has been.