Psychology TodayReviews of psychologytoday.com

BE AWARE. THEY HAVE BEEN CHARGING ME DOUBLE OFF AND ON. THEY DONT RESPOND TO ANY COMMUNICATION. I HAVE NEVER HAD A REFERRAL FROM THEM AND BEEN PAYING FOR 4 YEARS. QUITTING

I would give less then one star if I could. They are taking money and not allowing you to unsubscribe form their service. I advise Therapist to stay away

Very disappointed with the Therapists advertised on Psychology today.

Psychology Today does not have a phone number for customer service and makes it difficult to simply cancel your paid account. They are bloated and obsolete!

I subscribed to Psychology Today's directory for over seven years. My profile views dropped from 95,000 (2019) to 6,000 (2025)—a 94% collapse. I track how clients find me on intake forms. In recent years, not a single one selected Psychology Today. When I raised these concerns with data, I received canned responses that: Blamed my browser cache Suggested I "optimize my profile" (I've had an 8-year waitlist—my profile isn't the problem) Refuted claims I never made (venture capital firms?) Repeated that results are "randomized" and there's "no way to force profiles to the top" That last point is technically true—but deliberately misleading. You can't pay to be #1, but you CAN have the same therapist appear multiple times in the same search results through separate paid listings. I documented this in my zip code: same name, multiple profiles. That's not "forcing" to the top—it's stacking the deck. And Psychology Today collects $29.95 for each of those duplicate listings. They claim to "clearly distinguish network profiles for transparency." They don't. There's no visible marker. Therapists affiliated with Grow, Rula, or group practices appear identical to independent solo practitioners. Psychology Today was built on independent practitioners. Now it buries us while profiting from the very system that advantages our competitors. When presented with data, they deflect. When asked direct questions, they repeat scripts. I'm not alone. A December 2025 ClearHealthCosts investigation documented the same patterns nationwide. Reddit threads like "Psychology Today is BARREN" echo the same frustrations. Independent practitioners deserved better.

I terminated my membership as a therapist advertising on Psychology Today's directory 4 years ago. I have for the last 4 years, requested several times for them to remove my name from searches. Every request ignored, I still see my name appearing on the internet header page search, under some therapies I do not even offer. I was very unhappy with the service, I received as a therapist, (which cost me money each month). No authentic referrals received for several weeks at a time and the ones which did come through, were very questionable and never resulted in work. I decided I no longer trusted them as an ethical provider of legitimate client requests and do not want to be associated with such a directory. I just wish they would delete my details which misrepresents me and my services.

I feel that it is important to be able to have a profile that reflects accuracy. After my name I use BACP (Snr.Accred) unfortunately their site does not allow you to use a mixture of caps etc. Customer service agent was not interested when I raised this concern so I am focussing on Counselling Directory as their platform allows me to market myself professionally.

As a therapist I was hopeful Psychology Today would give me a boost. It did not provide any referrals and was a NIGHTMARE to cancel. There is no button, you have to send in a "request" and hope it gets done. You can subscribe super easy, but they don't want you to cancel and will make you work for it. Don't bother, it's not worth the money.