From the moment I called them to inquire if they can fix my hard drive, they responsed with the upmost professionalism and optimism. Every detail and cost was clearly mentioned to me during the process. I was very lucky that they were able to fix the drive and retrieve my data. They sent it back to me on a Toshiba storage drive within the week. I would recommend them highly.
CH
caroline H.
restored a life's worth of photos
right before a cross-county move with my family, i realized every single photo on my external hard drive was gone. my child's birth, my wedding... i was an emotional mess. i was going to use a local recovery service, but had heard horror stories about the costs. proven data was a dream come true. really- i handed my hard drive over and a few weeks later they had emailed to let me know my photos were found. i still don't understand how they are able to retrieve deleted files, but their work was fast and every exchange was professional and timely. i would use them again in a heartbeat.
JV
Jaime V.
A little slow but excellent service
Though it took several weeks to retrieve my data, which I understand can be par for this type of job because flash drives are small and intricate, the service and customer relation was impeccable. They communicated consistently with me throughout the whole process both via email and phone. They Made sure the job was done from start to finish.
DA
Dan
Simply excellent people.
My experience with PDR wasn't perfect, as, few things in life are. But, what is crucial, is, their people were completely professional, responsible and responsive, and, in the end, I have a total recovery of all data. I am indebted to them, and unreservedly endorse them. And I'm one critical (in the Socratic sense) guy.
JH
Jenn H.
Amazing Service
It was well worth the money and wait. They were able to recover almost all of my files! I was kept in the loop every step of the way and all my questions were answered in a very timely manner. They are very professional in handling the whole process. I would for sure use you again. Hoping I don't have to but if I do I know where to turn!
DA
Dustin and K.
Nothing but great service
When all of our files got encrypted with cryptowall 3.0 I was devastated and thinking we may need to pay the stupid ransom to hopefully get the files back which included all of my 2 year old sons pictures and videos. I didn't want to pay the ransom so we found this company and boy did they deliver. Every step of the way if I had a question or needed reassurance they were there. Everyone I spoke with knew their stuff and were very professional and great. I am so happy that the were able to decrypt all of my files. It is pricey but the files that I could have lost were worth it. I would highly recommend this company.
CB
Christopher B.
Service Excellence at Its Finest!! Thank You Proven Data Recovery!!
If you don't read no further, I just wanted to say, "Use their services! They are absolutely AWESOME to work with!"
After being a victim to the Cryptowall 3.0 Encrpytion Virus, I had attempted and paid for many different services to help resolve my problem without success. Then I came across Proven Data Recovery while doing an online search. Already feeling paranoid and victimized by anything related to online services, I did not have much hope that this was the answer. However, I was becoming desperate to get resolution. My only other options were to start over with a new computer and have no files - to lose EVERYTHING or to give into the RANSOM request. Neither of which were acceptable to me. So, after further research with the Better Business Bureau and other resources, I discovered that this service was legitimate.
After contacting Proven Data Recovery, I was very much pleased with their services...., within minutes of contact. I was immediately contacted to get things moving. This business is very efficient, prompt, efficient, and very understanding about your concerns (not to mention any lack of trust). They did everything possible to help build my trust in them and were truly remarkable to work with. We maintained a regular case ID log to send responses / updates back and forth throughout the process.
I wish I could adequately convey how very pleased and happy I was to receive my recovered files safely back in my hands. The employees of Proven Data Recovery (family operated) have a remarkable gift and talent to help victims, like me, from being held ransom to the requests of criminals!!
Thank you Proven Data Recovery for all that you do!!!!
Chris, Issaquah, WA
RO
Ronald
Outstanding customer service and support!
These guys were able to decrypt the CryptoWall 3.0 version and get all of my customers files back! I thought those files were gone forever but this company was able to thwart the Ransomware bad guys and save the day. These guys are real Cyber Heroes. Amazing customer support, fast repair and recovery and very reasonable priced. If your reading this and got hit by these types of Ransomware viruses and those files are worth the money, this company is the right one to use.