Proven Data LLCReviews of provendatarecovery.com

It took about 3 weeks to get my data which I am thankful for. The first hurdle was dealing with the online messenger which is used as a communication tool between you and the data recovery team. I felt it would be easier if I could just call and talk to someone about my concerns rather than having to use the messenger especially since I didn't have access to a computer once my hard drive failed. I called the number associated with my case manager numerous times and never got a reply. The second hurdle was the electronic consent form that I singed, received a confirmation email for and then days later got a note on the messenger saying that in order to go forward with the recovery process I need to provide the consent form. I was able to provide a picture of the email confirmation from days prior and the process was able to move along after a short delay. The final hurdle was dealing with payment and picking up my external hard drive. The payment form states a price and payment options with a 5% cash discount. I chose the cash price and confirmed via messenger that the amount I am to pay is the cost - 5%. The billing team confirmed that I was correct. However when I went to pick up my laptop and data they wanted to charge me full price. Again, we couldn't connect with anyone via phone and my call was never returned. The second half of the issue when I went to pick up my things was that I was given a little device and my laptop and that was all. No explanation of how the device works, or what I am to do to access the files on the device since there was no cable provided with the external hard drive. I was beyond irritated at that point. The man in the lobby was nice enough to allow me to take my device and reassured me that the case manager would call me back before the end of the day to go over my concerns. None the less, I never got a phone call so I called shortly before close of business and was able to get a cord for the device shipped to me over night and an explanation of how the device works. Overall not the best experience, but it certainly wasn't a total disaster either. The job got done even though the process was cumbersome,

Excellent experience. Great customer service. They understood my problem, evaluated it and responded with the resolution. Using a sample my own file they were able to decrypt the ransomware encryption to confirm the process would work. Once that was done and the ok was given they remotely logged into my computer and recovered all my files. Once I confirmed I was satisfied, they logged back in and preformed a clean up. This was a cost of 2 or 3 times what the Ransomware criminals wanted to decrypt my files for me,. I would rather pay the professionals then the criminals. And I went with Proven Data Recovery and very happy I did. I would recommend this firm to anyone who has had the same experience I have had and apparently that number is growing

Hello there, The support was great and getting call backs were great. Much appreciated for the people/s call backs and they were all very pleasant to work with. If you just look up my service order number history, you will see what I'm referring too in the history of my case as to why I gave your company 3 stars. Case #311094 Your tool did work and my client is now back in business. Kind Regards, Kevin DaCosta

I went to Proven Data Recovery for help recovering data from a faulty hard drive, after seeing good reviews on yelp. I am with a video production company so you can imagine we very much needed to recover our files to be able to work. Mark, Adam, and the rest of the Proven Data Recovery team were able to not only recover 100% of the data I had started to think would be lost, but also answer questions that I had about the process, as well as update me regularly about how things were going. While I did have some confusion about the certain aspects of the process, such as the initial evaluation (prying open our original hard drive was not exactly what I had expected), the end result exceeded my expectations. Lastly, all communication I had with the team was courteous and informative. They really made me feel as if they were committed to doing the best job possible. In conclusion, I was very happy with the service. If we every run into similar problems, I would consider contacting Proven Data Recovery again, especially since I am now familiar with the process. Thanks again guys, keep up the good work!

Words can not express how grateful I am to Proven Data Recovery. My external drive crashed and I had NO way of pulling the data off of it. The drive contained EVERYTHING that was important to me, mainly 8 years of videos and pictures of my three children. Yes, the music and documents were important to, but the videos and pictures were priceless. I was depressed thinking that all was lost and I called around to several companies. I even took the device to the geek squad, micro center and a few other places in my area. I did my research and when I discovered the companies recovery rate, I had to trust it. After a few weeks, my data was returned to me in full. I was almost in tears. Communication was constant throughout the process and everyone I spoke to could not have been nicer. I had the best experience ever and now I have everything from my hard drive back. I am forever thankful. Tia A.

I would certainly give your company high marks on customer service and your staffs ability to work with someone who does not have superior computer skills. You people were helpful in walking me through the process with curtesy and patience. Prior to working with your company I had tried to work with several respected computer technicians who were not able to fix my problem. I found your company through an internet search and your experts were able to fix my problem quickly and saved thousands of documents. Your inducement of no payment unless your were successful shows confidance and good customer service. Congradulations.

I can't find enough the right words to describe my wonderful experience with Proven Data Recovery! Victor is a class-act, knowledgeable, friendly, and just makes the process seem so effortless which gave me assurance that I would have ALL of my files back! I run and operate an Insurance Agency and with that said, you already know the amount of important and valuable files I had with clients. I got hit with that Cryptowall 4.0 virus that pretty much encrypted all of my files. I thought my life came to an end as I had never seen such a thing. I made a few local runs with nearby companies in the business and NONE of them had a clue of what this was! In fact, their suggestion was to pay the ransom fee! Really? I didn't settle. After a few sleepless nights of constantly researching about this virus, I came across Proven Data Recovery! I simply reached out to them, was provided a case number, and the very next morning a gentlemen by the name of Victor called me on my case. From there, he conducted a simple evaluation on my system and was able to tell me exactly what was going on and gave me 100% guarantee that I had nothing to worry about and that I would have all of my files back! And sure enough he did what he promised! These guys know what they're doing! PEOPLE! If you have any type of issue with any virus and files, these are the guys you can trust. Super affordable, very friendly and knowledgeable. They walk you through the entire process and more importantly, just having that peace of mind that they give you is priceless. Thank you so much for helping out and saving my life Victor. You hit my top 5 fav list and I can't think of anything else to show my appreciation and what you've done for me! Go #ProvenDataRecovery

data's was encrypted with RAS 2048. by the help of PROVEN DATA RECOVERY TEAM, all data was decrypted with in 4 hours. and their service was excellent. I can suggest proven data recovery to anyone those who are required IT solution .