Proven Data LLCReviews of provendatarecovery.com

Great service and timely response. Was fairly priced too.

They recovered my data when no one else could. They were courteous and professional and did exactly what they said they could do.

So, I'm sure most everyone at some time will experience that "OMG YOU'RE KIDDING ME" moment when a drive crashes and data is lost...and it doesn't matter what kind of data it is either...when it's gone, it's gone, right...?? NOT!!! I first made a few calls, did some research on the web...you know, all the usual stuff, when I came across Proven Data Recovery. I called for info and everyone was not only helpful, but understanding as well. I delivered my toasted drive and they took care of the rest. Their message board was awesome, kept me constantly informed of progress, and allowed me to post questions or comments that were promptly addressed. It seemed like in no time at all, I was sent a message saying the recovery was successful along with a .pdf of the directory structure of my files as they were on my crashed hard drive to review. Once I saw that everything was intact, I messaged back saying everything looked good and in a few days all my data arrived at my door transferred to a new drive. Oh yea, shipping was free!!! Nothing personal, but I hope I never have to deal with you ever again!!! I promise though...if I ever have another hard drive failure, you will be my first and only call. Kudo's to the entire Proven Data Recovery team!!!

I was victim of a Ransom Virus, and was unaware of the method to decrypt my files until it was too late. A friend found Proven Data Recovery on the internet and suggested in contact them to see if the could help. They not only helped me through the process but decrypted all my files which included priceless memories (photos). They did a great job and I would highly recommend anyone in the same situation as I was.

Pleasure working with this company. Reliable and responsive. Highly recommend for computer recovery services.

When searching for a reputable company to recover our encrypted databases, Proven Data Recovery stood out on the BBB website. Even with that positive recommendation though, I was still nervous about our banking account numbers in someone else's hands. I had the opportunity to work with Mark who was well spoken and made me feel like I was able to trust him as we worked together to recover the encrypted data. Did it work? To our joy it did and we are back up and running like nothing ever happened. If there was a 4.5 option on this review I would have chosen that for the honest fact that communication was the only flaw in the relationship. I struggled in the beginning to get answers at times which made me feel uneasy about getting into the relationship. On the website I was never able to get the Live Chat to work and the hours of operation show up different in different spots. Whenever I called the phone support number, I found that during the process, selecting the first option was the only way to get someone right away and all the other options went to voicemail. I was also tentative about giving my credit card number, even though they said it would not be charged until we were fully satisfied with the end recovery, before actually speaking with someone. One of the online forms didn't work properly which also made me question what I was getting into. My final hesitation to share was that an appointment was missed and I couldn't get anyone to get back to me for a day. But I want to end my comments with the very positive stuff. When I was indeed able to speak with Mark, we worked very well together to figure out exactly what was infected and what needed to be done. We successfully retrieved the data in the time agreed upon. That's the best and most important part. We had 5 days to verify the data before the card was charged for their services. Happy customer in the end. I would go back to Proven Data Recovery again because they gained my trust and did what they said they could do, get my sensitive data back.

Mark Congionti and PDR exceeded my expectations in a timely professional manner. Recovered my vital data 100%. Highly recommended to anyone, anytime.

Good communication and feedback on the issues that needed addressing on a failed hard drive. Fixed problems efficiently and shipped to home address after I dropped off hard drive at one of several NYC locations. Initial quote was out of my budget but went out of their way to find a solution that met my needs. Recommended.