Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingHome Improvements
Excellent
Home Improvements · Fayetteville, Tennessee
Excellent
Home Improvements · West Palm Beach, Florida
Excellent
Home Improvements · Bradenton, Florida
Excellent
546 approved reviews, newest moderated first
Kenneth H.
Our son in virginia recommended you folks, we were tired of the other company raising our monthly rate. Could not understand why you don't advertise in Florida, I'm sure people would take your service. Fully satisfied with service and program.
KEPT GETTING HARASSED TO LEAVE R.
I didn't want to leave a review. I didn't want to get the phone calls asking me to provide a verbal review either. I just wanted to pay for a product and be left the F alone! So how do you rate? Well you seem to harass and bother your paying customers to no end to get some positive reinforcement for what must be a poor self image or maybe you are just not feeling the love from your customers? I show my love by paying my bill. YOU KNOW SHOW ME THE LOVE AND QUIT EMAILING AND CALLING ME NOW YOU FORCED ME TO GIVE FEEDBACK I DIDN'T WANT TO GIVE. WELL YOU DIDN'T FORCE ME YOU JUST KEPT EMAILING ME AND CALLING ME OVER AND OVER AND OVER....... SO PROSPECTIVE CUSTOMERS YOU DECIDE HOW THEY RATE!
Carolyn D.
My family and I are so pleased with our new Protection 1 security. Thank you so much!
Peter
P1 has some great features and add ons to their alarm service that makes your home automated. Everything can be co trolled from their app.
Todd H.
Very simple to install--wonderful customer service! Love the mobile app, And the remote control!
Kelli M.
The customer service representative that came out to our home the first time left his trash everywhere and missed with personal items I have in my home. He was very shocked at the way he just made himself at "home". It also took three times before all of our hareware was installed, and we are still having some issues with the cameras. We were promised so much by the sales representative that he didn't follow through with. My list can go on and on.
Letty
Very satisfied with customer service I received from the sales representative John in Alexandria VA, He was very efficient and make the process of the alarm system contract and installation very easy and prompt, Very professional!! Also the technician that installed the alarm system was fast and did his job very well.
Curtis T.
When I first met with my Rep he told me that he was going to get everything set up and that first meeting was fine but since then the installer showed up at my house unannounced and without an appointment. Nobody from customer service ever called me. Since then I have not received anything in the mail about a bill or my certificate to send my insurance company. It is pretty upsetting that this is how we began our business together