PROPAIN BicyclesCustom Handcrafted Mountain Bikes
PROPAIN Bicycles (propain-bikes.com) has 345 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Peter R.
Im März habe ich mein neues Tyee gekauft. Am Dienstag Abend verabschiedete sich der Rock Shox "Vivid Air" Dämpfer. Mittwoch Morgen habe ich mein Problem geschildert und am Freitag kam per DHL schon der Leihdämpfer. Samstags konnte ich mich schon wieder mit meinen Kumpels in den Trail austoben.
Steffen W.
Super netter und kompetenter Customer Service. Eine beim Transport beschädigte Felge wurde ohne Probleme getauscht, trotz meines Fehlers bei der Annahme des beschädigten Paketes. Hut ab für so einen Kundenservice und schnelle Hilfe.
Nico Z.
Top Kundenservice. Die „Propainianer“ finden nahezu immer eine gute Lösung für anfallende Probleme!!!
Anca
A team of professionals Thank you for your involvement!
Fredrik
I bought my Hugene 2CF last summer and got it delivered from Propain in 4 weeks time, this was beyond my expectations based on reviews I had read. The bike has been amazing, by far my favorite bike so far. This spring I was going to service the headset bearing and sadly I found a frame crack inside the headtube in the bearing race. I was devastated and expected a long and gnarly warranty process. During easter I sent in a "bike complaint" to Propain and got reply directly after the holidays. Rapid process and now 3 days after Propain's first reply I have a confirmation that a new main frame is on its way to me. I couldn't be more happy!
Ville M.
Thank you Björn 🤝 Crashed with my new Ekano 2 AL and some parts took a hit and broke. Björn provided me parts a needed with no extra cost at all. So glad to to have customer service like this, highly recommend! 🔥
Laurentiu L.
Hello. I am from Romania and I am writing this review because I want to express my satisfaction with the product and the collaboration in general. The bike was ready for shipping exactly on the date communicated when I paid for the order. I have nothing to complain about. And the only thing I would work on would be a faster response to emails. But, I think that, working globally and the volume of emails is enormous. In the end it is ok. The bike is AWESOME. It came exactly as I configured it. I can't wait to get back to you with my opinions. ⭐️⭐️⭐️⭐️⭐️⭐️ for the Propain team 👍.
Horst H.
Bremsscheibe wurde reklamiert. Guter Kundenservice. Per Mail gut erreichbar. Schnelle Rückmeldung und Hilfestellung. Danke
