PrometricReviews of prometric.com

My recent experience with Prometric was extremely disappointing. The entire process lacked clarity and basic communication. There was minimal information provided before the exam, making it difficult to feel adequately prepared for the logistics of the test day. Support was virtually nonexistent—any attempt to seek clarification or help was met with generic responses or unhelpful directions. To make matters worse, there was no follow-up or courtesy email after the exam to confirm that it had even taken place. For an organization that handles high-stakes testing, the lack of professionalism and support is unacceptable. I expected a much higher standard of service and communication, and unfortunately, Prometric did not deliver.

I would give this company a negative o. I had an exam in the evening partly because of my work schedule. Once I figured out what I was doing wrong, I finally got into my first proctor and was told I couldn’t have my dining room chairs next to me for some odd reason as well as tablecloth below my table ( table has enclosed shelf for storage). Like I’m hiding the answers and am going to bend down to cheat; he was difficult to understand and abruptly ended session prior telling me what to do. The second proctor had me spinning around in my room (I was using my ding room with windows which were covered and no door leading into kitchen so I had to cover it with a mattress).I don’t remember how many angles I had show but it was ridiculous forcing my emotions and disgust out toward the proctors. They both had thick accents which made it difficult and I felt they were extremely rude. I don’t know what this company expects but if I’m able to secure another exam and I need to use them I might consider asking the jail if they have an empty cell I could use so I could guarantee getting through the interrogation. Sadly I never got to take my exam due to my frustrations because of them.

I gave this a 1 star as it was the lowest I could give. This company is the most frustrating company that I’ve ever dealt with. I feel bad for the employees that work there as the leadership is atrocious. The supervisor Kristina Vest doesn’t deserve her supervisor role. She refused to help me get my issue resolved. Each time making excuses like not having a headset to talk on the phone. I had to call 4 times to get my issue resolved. Each time spending around 2 hours in the phone. They would open IT tickets and then nothing would be resolved. Avoid if you can.

They asked me to provide a doctor's note to appeal the $250 exam reschedule fee. I submitted it, but they declined my request. When I asked for a reason, they did not provide any. What an awful company.

The system flagged false issues, such as a camera blur effect (which I did not intentionally activate), and I was forced to remove furniture from my space, repeatedly show personal belongings, and deal with multiple agents giving me conflicting instructions. The emotional stress, combined with the length of time I waited and the lack of empathy or accessibility, completely undermined my ability to take the exam fairly. I have a copy of Prometric’s response (Ticket #05711309), where they acknowledge that I had to restart the system multiple times and encountered several blocks in the process. This experience has severely impacted my mental health. I respectfully request:

Prometric is an Absolute Disaster – Avoid at All Costs I’ve never experienced a more chaotic, unprofessional, and utterly negligent company in my life—and that’s saying something. I was in the middle of a critical, state-sanctioned exam when I was abruptly disconnected. No warning, no explanation. Just gone. Naturally, I tried calling for support. What followed was a complete circus. I was handed off five separate times, not one person even pretending to care, let alone offering a solution. Most didn’t even seem to understand what I was saying. And then—radio silence. I was forced to call the sponsor of the exam (which shouldn’t even be my job), who contacted Prometric and told me they might be at lunch. Seriously? A three-hour lunch? During testing hours? On a Thursday afternoon? Let me be crystal clear: it has now been over three hours, and not a single person from Prometric has followed up. No email. No call. Nothing. I’m still out the fee I paid, and I’ve lost hours of my time—not to mention the stress of being completely abandoned during a high-stakes exam. This level of incompetence would be laughable if it weren’t so infuriating. How a state-sanctioned exam gets outsourced to a company with this level of disregard for test-takers is beyond comprehension. Prometric’s entire operation feels like a racket: take your money, disappear when things go wrong, and force you to chase down answers they should be providing. Do yourself a favor: if you have any choice in the matter, run—don’t walk—away from anything associated with Prometric. They have no business administering anything more complex than a coin toss.

I can’t believe how unprofessional, rude, condescending and downright abusive the staff was at a testing center for professional exams. When I walked in, nobody greeted me so I looked around to see what I was supposed to do and I saw a sign that said next test take her sit here so I sat down. Immediately, the woman who checks you in and IDs you, screamed at me to get behind the line, “Did you not read the sign?” Referencing the little tiny placard on the ground that I did not see. I proceeded to give all my information and she berated me that I was late- I was not late. I asked her to have some common courtesy when this is already an anxiety deducing situation and she showed no empathy. She proceeded to pull a Karen and tell me this interaction was being recorded, which I shrugged and said OK? And? She clearly was not educated on the rules of her own job because after I put my stuff in the locker, I was told I wasn’t allowed to use the bathroom, which was not true. The woman in security asked me if I wanted to go and I said no because I’d like to get out of here as soon as possible. I was literally shaking from how hostile and abusive the women was. A complete sociopath. Absolutely disgusting conduct. I filed a complaint directly with prometric, but I doubt anyone will even care because it seems like nobody there cares about the conduct in their facilities. We are test takers- not criminals entering Guantánamo Bay. I luckily passed my exam, but the excitement of it was completely ruined by the abuse that I was subjected to the minute I walked in the door.

If I could give zero stars, I would. I’m writing this as a warning to future test-takers considering Prometric’s remote proctoring service: be extremely cautious. My experience not only cost me time and money, but it was also incredibly disheartening and unfair. I took a certification exam through Prometric’s remote platform this morning. During my scheduled break, I took a sip of coffee, and the proctor abruptly terminated the remainder of my exam, citing it as a breach of protocol. We were told we could leave the room during the break, and only that using personal items and electronic devices was prohibited. At no point was it made explicitly clear that drinking water or coffee during the break was also against the rules. This lack of clarity is unacceptable. In all the exams I’ve taken in my academic and professional career, I’ve never encountered a situation where drinking during BREAK TIME leads to exam termination. If such a rule exists, it should be communicated explicitly—separating it from broader “personal items” language that would reasonably interpret as referring to phones, notes, or other electronic devices by most people. Months of preparation, financial cost, and emotional energy were invested in this exam, and to have it taken away in such an arbitrary and unclear manner is both unjust and deeply frustrating. Prometric, I sincerely hope you take feedback like this seriously and reassess your policies, training, and communication protocols for remote proctoring. Candidates deserve clarity, fairness, and respect.