PrometricReviews of prometric.com

I had a frustrating and disappointing experience with this company due to poor communication and lack of accountability. Incorrect Exam Scheduling: They scheduled me for the wrong exam, which caused unnecessary delays. Lack of Transparency: I was required to pay before being allowed to see available exam dates. When none of the dates worked with my schedule, they told me I'll have to request a refund. Unresponsive Customer Service: Despite multiple attempts via phone and email, they have ignored my refund requests. A simple fix would be allowing customers to check available exam dates BEFORE requiring payment. I strongly urge others to be cautious when dealing with this company, and I hope they address these issues to improve their service.

Worst exam experience of my life. I was fully prepared for my exam and done all the checks prior to starting the real exam. Screen was frozen due to server issues on their side which meant I could not take my exam. I called many times to reschedule, every time I was told the manager is looking into it and they would call me back. I never received a call back from anyone at Prometric to this day. They will ignore your emails. I would 1000000% avoid.

I I had my exam scheduled for 6:15 yesterday and it was the worst experience I ever had !! The screen was frozen and the chat !! I couldn’t even start the exam !! Now I have to wait for a week to see if it was my fault or theirs !! It just seems like a scam to take money !! Not to mention that the proctor is in another country . I don’t feel safe with my information in the hands of foreigners!

Absolutely terrible service. I had a question about if a temporary ID would work and it took them over 4 weeks (well past my test date) to tell me that I’ll have to ask the test proctor. Their “customer support” is just a game of being transferred to other people that “should be able to help” If possible I would avoid them to save yourself a headache.

This is the worst experience. They send you to India, then they disconnect after making you do so much stupid stuff. Now I am missing my test. Over an hour later and still can’t get through to take my test.

Avoid like the plague. I tried 4 times to take an exam today. I'm an adult executive with a graduate degree in IT. They forced me to unplug my analog paper shredder and remove it from my office. Their software, which is utter fecal material, crashed so many times that I went all the way through showing someone the inside of my ear holes and turning out my pockets like a 1930's hobo, and then the software crashed. When I finally logged back in they wanted me to go through the entire process again. I never write reviews on anything, because we all know companies do not care. Please, please avoid prometric online testing. The only way we can force them to do better is to hurt their wallet. I'd rather drive somewhere and pencil in a scantron than ever do this again. Keep in mind I have 22 IT certs, so I've been through online remote proctoring since it was new. This is 10/10 bad. They must simply have no competition for it to be this bad. Their tech support was equally useless and pointed me to outdated articles depicting a UI for a website they don't even present to users anymore. Go on Reddit and read horror stories about how bad prometric is. AVOID.

I don't know why the Prometirc can MONOPOLY so many important license exams in the USA. Why people don't have right to make them improvement. They charged expensive fee, on the contrast the service is so poor. The computere and internet was lag and slowly. There is not any test center in Portland Oregon for the IRS EA test. People have to drive over three hours to nearest center.

Horrible experience the entire way through. One of their proctors disconnected, one told me to start over because my room had 5 corners instead of 4 and wasn't able to start my examination until 45 minutes past when it was scheduled to after I had began the pre-test check 30 minutes before. Please if do not use this company for online proctored exams.