PrometricReviews of prometric.com

I usually do not give bad reviews, but this is definitely necessary and needed to do so. I have NEVER had such a horrible experience in taking a state exam remotely. The process began as it usually would by having the initial proctor go through the usual steps to make sure I was eligible and prepared to complete the exam. After I finished with that process, I was essentially put back in the waiting room to wait for my exam proctor to show up; however, I never saw her. Instead, she sent me some messages via the chat after waiting about 5 minutes for her to show up. However, the kicker was during the exam. I was literally almost finished with the first part of the exam when out-of-the-blue, I received a message that said my proctor disconnected the exam. I had 16 minutes with two unanswered questions left before this issue had occurred. As frightened as I was due to me getting kicked out, I was a little bit relieved when I saw that my time and data would not be affected due to this matter. I received another proctor and she told me to exit out of the application because it was an error via technology, and I would not lose the ability to continue. However, when I got back on, I was not able to reconnect and was instead provided the phone number for Prometric to have this issue resolved. After going to several different departments and speaking to several different employees regarding this matter, I was able to get a nice, direct, and helpful employee by the name of Shinie, who was able to assist as to steps to take next. She informed that from what she could see on her end it was a system error, where there was no way that it could be rectified by reentering the examination, and that was one of the downsides essentially of doing a state exam remotely. She informed me that if this matter happened at one of their testing sites, then I would have been able to resume the exam as stated because one of their technical support specialist could assist with the matter. This whole process costed me 3.5 hours of a headache with also having been given incorrect information. If you can avoid Prometric proctor, please do so at ALL cost. This will help you in having peace of mind, time, and sanity. Prometric, if you as the company is reading this, then please do a solid in getting competent and caring workers who can do their jobs efficiently. Please make sure that they are able to provide accurate and efficient information who actually care about the issues regarding the customers because time is money and livelihood is a value! In case anybody needs the phone number for Prometric issues regarding this matter, I have provided it below: Prometric P: 1-800-853-6764 Also, if you need to request a refund for an issue such as this, you need to contact them via their website, and scroll down to the middle of their screen and click on contact us under the Test Takers section and fill out the required information on the right side of the screen.

I would honestly give 0 if I could. The people working for Prometric are like robots. I paid $700 for an exam that I couldn't even see because I was not able to pass the room check. I found a closed office coworking place for rent because I don't have any closed room in my house apart from my bathroom. The office was not accepted because there was a window, which was half frosted (you could only see people's feet if someone past through the hallway). The window was behind me, so I was not even able to see it. I was told to put a blanket on it, which I couldn't do because, well, it's a rental and I don't usually have blankets in my bag. I ran back home, covered my bathroom frosted door, hid everything I could, put a desk in the bathroom, and I again, was told ''Bathrooms are not accepted.''. Why ? No specific reason, it's just like this, and there is absolutely no information about this anywhere. I don't have closed rooms, I have pets and people living with me. So I guess I need to move in a bunker to be able to pass an exam with Prometric ? A bit of understanding would be great. You can clearly see me in the webcam, if I was trying to cheat by bending over and looking at people's feet, just give me 0, but this situation is just ridiculous.

Really bad choice of choosing Proprotor as the remote agent and intrusive experience of examing candidate house, asking to remove personal belonging which are irrelavant to the exam. For me, the TV power was on and what has a TV to do with exam? also under the table, empty the pocket. we are exam candidates and not prisoners. I seriously ask prometric center to consider change the vendor proproter ! I would never ever use the remote exam again

Avoid this at all cost they suck!

on their website ... you have to ask for help WAY in advance! "Submit your accommodations request with your exam sponsor at least 90 days prior to your exam date and contact Prometric at least 60 days prior to your exam to be assigned {an} Advocate..." The testing center computers are like dot-matrix in GREY writing NOT black with a TINY font ! Prometric SUCKS - why is there NO alternative. People are going for PROFESSIONAL exams and are treated like they are entering a plane to a third world country! How is THIS the only way to take professional exams - Is this a monopoly - what happened to ANTI-trust laws? I think it's time for class action lawsuit!!! Let's step back in time to 1980's for the MOST IMPORTANT test taking process in our lives!! THIS is sooo un-American - I am sure this company is owned outside U.S. that why it SUCKS so bad!!

the worst experience in all my career. i was scheduled to take an exam at 10:30. as i like to be early to most things, i started attempting to find a proctor at about 9:30 to be safe. from here, i went through proctor after proctor for i’m not even joking.. the next THREE HOURS. each time someone new came they’d tell me something was wrong with my surroundings. i had to scan my room over and over again and they made me do things like take blankets off a chair next to me.. ask me to try again because i had CAT TOYS on the floor five feet away… i had to show them every inch of my lava lamp to make sure it didn’t have any “spy gear” i basically went through my room like a tornado trying to make them happy. one lady had the audacity to tell me to remove my CAT LITTER BOX from the room since it was within arms reach. moving furniture?? are you kidding me??? this is supposed to be a remote exam.. do they just expect you to have a lifesize cardboard box to sit in? also.. to make it even worse, each person has different rules? i was NEVER told i needed two forms of ID.. randomly some lady asked me for two and then said my second one was invalid because it only had my first name. then again, i was asked “do you have our headphones that you need for this exam?” dude what… no one ever mentioned that before and again.. my testing company didn’t say i needed headphones. so after an hour or so, i said screw it i’ll sit in my car.. OH GUESS WHAT you can’t take the exam in your car.. so i tried my bathroom.. and this snotty young girl said “sooo you can’t take this exam in a bathroom” why???? please tell me why. genuinely they would have found something wrong with any room i was in. they had no concern for MY TIME or scheduling since at the very end it was already over an hour past when i was supposed to start. they’re ridiculous and rude. it’s humiliating. i was clearly upset and stressed out and ripping my room apart in front of these people and they say “are you gonna take longer than a minute? cus ill need to disconnect you.” what’s even dumber is they would take you through the whole security thing and scan every inch of you and your room and then be like “oKaY i haVe tiP for you” and then bring up something from the very beginning and say i needed to disconnect and start all over. dude tell me that in the beginning.. stop wasting my time. i just don’t understand any of it because i will be recorded during my test.. if im digging through my LITTER BOX for answers im sure you’ll see. all this stress for such an easy exam too.. even if i was a cheater i would not need to for this one. let’s chill out. this must be so fun for them.. seriously Prometric.. YOU SUCK BIGTIME. do not use this company. sorry you expect us all to have a white square room with absolutely nothing in it to test in. if i knew that was the case i would have just taken it in person. after all this, i didn’t even get to take my exam.

Everything should be simple, but it's not with Prometric. I applied for the Florida CNA test and couldn't pay. I called Prometric and they couldn't even find my application. It takes 2 days for them to view an application made on their own website. They don't have enough information from applicants and make everything a nightmare in 2025.

Would honestly give them 0 stars if I could. Never had the misfortune of dealing with a worse company. The ProProctor service isn’t fit for purpose, yet somehow they have a monopoly on online testing?! Multiple tech issues, (after the proctor software did all its checks) multiple laptops. Confident not an issue my side. Allowed me to book a test 11:15 GMT (2nd attempt after tech issues 2 days earlier). Spent 40mins waiting for a proctor, when I finally managed to get through to someone on the online chat (6 attempts as it says busy after answering a load of questions and then Cuts you off, no queue, just good bye.) I was told they didn’t start until 7am EST so had to wait until 12 GMT!! After finally getting a proctor, who had issues with his audio, I had to restart the programme again, 20mins further, got to exam launch point, failed! Again. Only help from them was “ring your sponsor”!! Utterly useless and rubbish company, appalling customer service. Exams can be stressful enough and this company just don’t care, yet there is no other alternative. If you do have the option to use someone else, 100% do it! You’ll regret choosing these guys. How they get away with it I don’t know. The sponsors aren’t faultless either, they both blame each other, and as the candidate you’re stuck in the middle.