PrometricReviews of prometric.com

I had a test to take with prometric. Well I was trying to do it remote because the nearest testing site is over a hour away and I work during the day. I took off early from work for this test so hopefully if I passed I would start another career orientation the next day. I did everything I was suppose to do and even logged in over 30 minutes early. Well I saw six people each one would find something I had to move or saw some furniture in my room etc they claimed that could reveal test answers it was ridiculous and even wanted me to move a tv out of my room that did not even work and I showed the guy it was not even plugged in. So after rearranging my whole bedroom and taking multiple pictures of my license to be sure it was me which it is illegal for me to use someone elses license kid you not. They wasted almost 2 hours of my time and I told them look I have another engagement I have to attend to so I need to get to that. They our course said I can reschedule but insisted on keeping my money. I submitted a ticket for that which I am not counting on it. They even had one guy who refused to come of the camera which was weird. You are better off driving or hitching a ride to a test location because if you are in a furnished lived in part of your residence these folks make it very very difficult for you.

I had a very upsetting experience at Prometric Test Center #5332 (930 Commonwealth Ave, Boston) on September 3, 2025, during my IRS Special Enrollment Exam. I arrived slightly behind schedule but was calm and cooperative. The front desk was checking me in when the site manager, Jorge Benitez, suddenly interrupted, said “No,” stopped the process, and told me to “get out of here.” He then called the police—even though I had done nothing disruptive. I was denied the exam, lost my fee, and was left embarrassed and distressed in front of others. This behavior is unacceptable in a federally contracted testing center. I have already filed complaints with Prometric’s Legal Department and the Better Business Bureau, and I will continue escalating until a fair resolution is reached.

The company can improve by being overall transparent when dealing with potential lay offs. Alot of back and forth and secrecy between the company and it's contractors. Said they were gonna close, to then turn around and keep the business open only for a day. To make matters worse once you try to file for unemployment they fight it saying you were fired when in fact you were laid off. My advice if you work here print all the emails from this business and save them in case you need it to file.

After seeing these reviews, I shouldn’t be surprised by the horrible customer service I received. Nothing about these comments, says that this company is functioning on any capacity effectively. And for the state to allow them to be the only source to administer important exams is appalling. I’ve never had a customer service rep yell at me and tell me there are no supervisors. I never raised my voice at this young lady. I simply asked a question. Would it be more effective to take my test in person since there are so many issues with remote online testing. People trying to better themselves should not have to deal with people who have given up and clearly have no respect for their job or the people they’ve been hired to serve.

The WORST proctor company! Taking a proctored exam / certification is never an enjoyable experience, but these guys are a joke. The amount of checks they ask for is insane..four corners of your room, each wall, top of desk, under desk, under mouse, under mouse pad, behind monitor, around PC tower, floor all around desk, under your chair, under each specific arm of your chair, in your ears, wrists, behind your ears, empty out your pockets including any in the back of your trousers, .. the list goes on! Tech is slow, proctors are useless, and you can fully expect to go through the above process more than once. Avoid and hope they go out of business.

How can a website fail at everything it needs to be considered a well-functioning website? Ask the makers of Prometric. This one website made me curse the computer age and wish for a more civilized time when we relied on passenger pigeons for information. A pile of stone tablets would be an easier and more efficient way to store data than this. I've never made a website before, but I think if I watched a half hour youtube video I could still create something eons better than this.

I only gave them one star because there is no "zero" stars. There's nothing starry about the monument to bureaucracy and failure called "Prometric". The only reason this company has stayed in business is because of the laziness and ignorance of contract signers in the Government. Over 2 hours to make a reservation and payment for a written test? Getting hung up multiple times by "customer dis-service?Disorganized and incomplete information on their website, redirecting to broken or outdated links? Taking more than 1 hour to get somebody on the phone for registration and payment for a test? Years ago, it permeated through the community that executives from a South American Country inside Prometric were manipulating the process to favor candidates from their own country. Still, they continued to hold public contracts worth many millions of dollars and collected exaggeratedly high fees from applicants. I concluded their consecutive modality testing was rigged so the applicant had to test, and retest again because... each time we test, well, we pay, right? As a result, today the Los Angeles County Superior Court is short of qualified interpreters even offering to pay for the testing at Prometric... because they don't know better: Prometric is the very reason why L.A. Superior Court is short of qualified interpreters. Those of us qualified went out to work elsewhere so we didn't have to go through the nonsense of dealing with Prometric.

I would rate them a negative 1 and that’s too high. I got bounced around like a ball trying to talk to someone the right person. Was hung up on three times. Talked to three different people and none were technical support. You only can do that online. I asked there hours, location, and where to file a complaint, and got we can’t give that out for security reasons. What the heck they aren’t the CIA. Absolute absurd. I think they’re using offshore reps who do not know IT. She suggested I get a new computer when they couldn’t help me download their app for the LSAT exam. Told me also to call my sponsor. LSAC. Like they could help. This was the worst experience calling in to customer relations. Daniela C. wasted over an hour of my time. She couldn’t even elevate my issue. She just gave me a ticket number like calling back or using their chat would help. They also of course can’t call you back once they hang up on you. They need some competition to put them out of business. I’m going to blast them in every review site online.