PrometricReviews of prometric.com

Worse Experience of my life!! I just wanted to write my exam today that's it. First system glitches kicked me out 3 times so now on the 3rd proctor trying to verify my workspace had nothing but issues! I was working at my dining room table alone. I showed my table, they wanted to see the floor under the table, then the chair, then under neath the actual table! Flipping my laptop to prove I didn't tape anything under the table was hard enough! Then same under the actual chair seat. Then I showed my main floor 360...blinds had to be down. I confirmed my TV was off...they wanted it unplugged. I said I can't all the wires are mounted behind it. Demanded to see the cable wire un plugged...I said I can't! Then wanted me to hang a blanket over the TV! It was turned off! And I'm not going to risk my TV falling off the wall from a blanket being hung off it!!! I had a photo digital frame 15 feet from my dining table, that had to be turned off. Also mind you my back was to the entire living room anyway! Still not good enough. Next blinds still an issue. They were closed! But not good enough. Then walls...then they wanted to see each wall and the ceiling and each ceiling corner in my main floor! Next kitchen window blinds were open and patio door blinds...I closed them even though they were 15 feet away in another room but still an issue! Finally we move on. She wants to see my hands front and back, arms, then says I need to see your nails?? My nails!?! I just showed you my hands! My sleeves were rolled up but I had to roll up a further 1 inch so my elbow could be seen? Next was my ears...show the back of my ears...jewerly...exact words "what is the purpose of your necklace?" Excuse me?? She said my earings and necklace had to come off. This was insane and I've never felt so provoked in my life!! At the end I was barred from doing my exam because I was clearly frustrated with all of thse demands and nothing being satisfactory to them nor having them explain why my jewerly had to come off when that was not shown as mandatory anywhere on my exam booking email. Now I will have to fight to not be charged a $300 no show fee for an exam I was banned from completing!!! Insane!! Never ever do a proctored exam with company! Just make the extra effort to go to the testing facility and save yourself the stress and aggravation!! I wish I had!

One star is too gracious for this absolutely terrible company; testing issues glitched my exam to furnish a zero only to have their rep tell me their systems have been down for several days and I would need to take another exam, that was the first 3 hours wasted of my time plus fuel wasted to drive and take a fictitious exam. I then called to request a reschedule, then they told me their system was down for another week and I would still need to reschedule to take another exam. I called back yet again to find out the representative I spoke with prior never notated my account and then we spent an additional 3 hours figuring out why my account was not active. They figure out my account issue then schedule my exam for a day that I explained 10 times would not work with my schedule. This is by far the WORST company I have EVER dealt with. Zero remorse or empathy, zero responsibility owned by their associates and when asked to speak with a manager they hang up the call. I would leave a negative star review for this company given they wasted SEVERAL hours of my time that I cannot get back, delaying my ability to earn additional income with the needed licensing I am seeking to secure.

So'le and Mary were the support team members when I was there today - Jan 19th 2023. Not only were they professional, they were fun and uplifting and did not hesitate to tell us if we had questions to ask. I've had nothing but good experiences with Prometric. I've used their services for 3 different tests and all of the staff there has been nothing but professional.

What is not understandable is why, if this company is so bad, as per reviews, government entities keep using them for their purposes... From the beginning, everything went bad. 1st. I asked to have an in person exam, precisely to avoid any kind of issue but, at the time of set the appointment it didn't give me the option, even though I tried to find it many, many times, so I had to accept an online test thinking that I would be able to talk to a sensible person and get the exam changed. 2nd. Within the previous 7,6,5 days of the given date, I tried to contact a human being using the phone numbers provided in te website...... I got just recordings and recordings so 3rd. Just resigned to do what they just want me to do, I got prepared every single ridiculous recommendation to be in compliance. At the time of the exam, I started to follow their instructions and.... one more surprise: The application didn't work. I tried to chat with "customer support" (what a joke) but..... there was no an effective response. 4th. Giving the last chance tried to contact a human being to report my "sensational" experience but, obviously, NOBODY wanted to hear me. COCLUSION: It looks like I will lost $ sixty something and I will have to find some way to get my license .... Sad, furious and resigned.

I have read some of the reviews and all seem to be bad. I took the CSSYB exam and other than the check in being a little slow and explaining that they are supposed to check my reference material. I had very polite people helping me. No trouble taking exam. I guess I am the only lucky one to take a test at their facility.

If I could give zero stars I would… so for the second time I showed up to Prometric 40 miles from my house to take the NRCME exam and was informed that my name is not on the list to test. So the front desk clerk goes through her cell phone and states that she received an email from another coworker in pertaining to this issue with candidates trying to sit for the NRCME exam. She proceeds to call the coworker and they attempt to fix the issue to get me scheduled after about 15 minutes waiting she tells me that I can’t test today and I need to reschedule. I ask why, and she goes on to state that the candidate care systems has been cancelling multiple testing appointments in the main one was NRCME and she apologized and provided me with they contact number. So my response if they cancelling examine it would be nice to email or call with information instead allowing test taker who already had heighten anxiety to drive out of they way to be turned around. It’s a waste of time and gas… So once leaving the testing site I call Prometric Candidate Care, the worst customer service ever. Of course the call center is over seas, each representative I got was foreign. I was hung up on twice and spoke to very rudely. When I requested a refund and not to be rescheduled for the 3 times, the representative stated yeah but you ain’t getting it today it a be 7-10 days. People of you can test anywhere else goooooo. Do not utilize companies that like this. You mean nothing to them. Prometric is one of the biggest certification testing companies and need to be out of business because of how they treat customers.

I went to a Prometric testing center in Sarasota today to take the NRCME exam. When I showed up they did not have me on their roster. The desk clerk tried his best to help me. The issue was with corporate. They said my test was cancelled due to lack of payment. This is hilarious because it was already processed by my credit card company and I could provide proof directly on my phone. The clerk provided me with the candidate care line 8008536769. After 40 minutes on line with them corporate concluded they couldnt help me because I wasn’t on their roster for today. The clerk had a vacant seat and said they would accomodate me but corporate said no, that I had to reschedule. Then another clerk came out of the back office and said the same thing happened to another NRCME test taker last week. I lost a days wages and now have to take the time to restudy for a mandatory certification for my job.

I was unable to take my exam due to technical errors with their system. Their call centre is in the US and I’m in the U.K., meaning I was charged extortionate rates, and when I got though there was zero help. Was told to book again ! Pathetic organisation