PrometricReviews of prometric.com

Prometric is absolutely a horrendous organization. You cannot talk to them on the phone nor by email. They have canceled my ABFM testing twice, the last one less than a week before I was to take the test. Their website does not allow you to reschedule the exam as instructed by their own email. IT head needs to have his head roll. Scammers.

Truly terrible experience. System checked the day before and I log on to the remote exam and I cannot access it and there is NO ONE to help. Actually that's not true, I spoke to a person and they transferred me over to the wrong department. Proctored exams are not compatible with Macs in 2023 (even though I passes the system requirements when I ran the check).

I registered an exam (foundations of education) as a college student. I am never in the military and when I arrived, the system insisted I show my military ID. The test center didn’t care and the customer service was bad. It took me 5 reps to escalate the case. Prometrix tried to shift the blame on DSST, but then they shared the same number. Very poor service and could take 3 days to get a reply from them as they claimed they are working on the case. So much nonsense and if you can avoid it at all cost.

To whom it may concern I applied to take the paraprofessional exam for the Teacher's assistant for Georgia , First time tested in Dec18,2022 remotely and the system didn't recognized me, after several attempt calling everywhere to reschedule 2 hour later I was told to go ahead take the exam anyways to not forfeit my fee which was $68.00. Five days later I received my results that I didn't pass which now has been erased from the Prometric system. On February 23rd I reschedule and paid $88.00 to retest for the Georgia para professional exam again after testing I was told by Prometric agent the test I took was wrong. Then again I reschedule on March 8th 2023 paid $88.00 dollar plus, and only to be told it was a wrong test again. I'm asking your team to investigate this unfair and unjust situation with a full refund.

What a nightmare! If there were any other options, I would never use Prometric! I scheduled a PMHNP readiness exam to be done on line. The day of the exam I logged on and went through three different proctors before finally getting to the exam. The first one gave instructions about what to show him, including the surroundings in my home, etc. After a long litany of issues were addressed, he finally said my living room was "too open" and I couldn't test there. I explained that this is the only house I have, to which he insisted I must "go in another room like your bedroom". Understand, there was no one else in the house, no distractions. He then proceeded to insist that the television be "blocked". When I inquired as to what this meant, in broken English, he repeated, "television be blocked". Finally, I unplugged the TV, which seemed to satisfy him. However, he then told me to click on a button on my computer screen which kicked me out of the Prometric system. I logged back on and got someone else, which meant I had to start over completely. In addition to very poor language skills, this one was very snarky and rude. My living room seemed to pass her inspection, but she spent an extensive amount of time examining my dining table, which doubles as a work station. After insisting to see "the corners of the table" and "underneath the chairs", she then demanded to know "what your rings symbolize" and insisted that I remove and hold them up to the camera. A wedding ring and a class ring that I never remove, this was absolutely ridiculous. I get the security precautions, but this is beyond absurd! She then asked what the meaning of the Star of David on my necklace was. Obnoxious and insulting! She then "transferred" me to another proctor, who proceeded to repeat all of the security checks yet again. Finally, after all of this, the test started. A quarter of the way through it, a message flashed on the screen that there was a server problem and I could not continue the test. I sent a text message through the chat option on the screen, asking what was going on. This time the replies came from multiple different people, as though my messages were going to a general mail box and whoever happened to see them responded with replies like "we're working on it" or "just give us three minutes". This seemed very suspicious and after 30 minutes or so, I told them I was logging off. I called two phone numbers on the website - one of them answered with a message that it was no longer working. The second one.....I was told they were opening a "case" and would provide a "case number" to me so that I could log back on and finish. Of course, this didn't work. The error message never let me get to the point of entering the "case number". Second call to the trusty customer service number yielded another solution: wait 24 to 48 hours and someone will call you to reschedule. I'm not holding my breath. What an absolute joke! If you have any other options, use them instead.

I would give them zero stars if possible.

Absolutely terrible. Went to a scheduled exam, waited about an hour and a half to be told that the exam is cancelled due to two of the proctors not showing up. No back up plan? Seriously?? There were about 20 of us and we were told to just wait for an email, and reschedule. They are literally playing with people's emotions at a crucial time. Why did AANP switch from PSI to Prometric???????

Absolutely horrible. I took an exam through them two weeks ago and I can't get my results. Mind you they are supposed to be emailed to you a hour after taking the test. I called several times and each time I was giving the run around. I was told they can't resend them! I requested a refund because without the results the test is useless. I put my request online like I was asked to do and yet no refund!