PrometricReviews of prometric.com

Couldn't log in for exam. Took FOREVER to reach Support thru a ridiculous chatbot process, then I was told my exam was scheduled at 3am not 3pm (not due to my error). Then told I had to call another number with ticket number to resolve the issue. I've already wasted 40 minutes that I didn't have. So, I call this number and go through 5 minutes work of button-pressing options, only to have it ring and ring and hang up on me. Chat support then says to try this other number. Yeah, they were closed. Now I'm supposed to try to call back tomorrow. Chat support can't do anything. 1 star is too much.

Really bad experience, like others said their software wouldn't work on my mac and of course there is no tech support to help. So I installed software on my work laptop. Now my external monitor that I use with my laptop is blocked - they must have some software that blocks the laptop from recognizing the monitor - and get this, I uninstalled the prometric software and it still doesn't work! My tech department is stumped as well. Plus, the testing experience was terrible. The 'setup' people who look at your room are in a country where the connection is so bad you can't even hear them, plus they barely speak english and I am sure are getting paid nothing by Prometric. Then the actual software sucks - I had to do a licensing exam with math where they wouldn't let me use a calculator or paper so I had to use this terrible calculator on screen with complicated equations and an electronic notepad - I almost failed because of this. Plus the notepad and the calculator couldn't be sized smaller so I couldn't even see the test answers at the same time. It is a miracle I didn't fail the exam!

Prometric is one of the worst institutions to take an exam with, and worst customer service you can deal with. They rescheduled my exam to different date, time and settings without prior notification and they refuse to reschedule back to the original one without a charge.

Literally the worst. The proctors were nice enough. Beware if you have a mac. If you keep your mac updated, you won't be able to use it for the test because their software is not up to date with the latest systems. I got disconnected 3 times, one because of my issue. The second and third were because of tech, one being that my test disappeared. The "Tech Expert" you contact with issues is an unhelpful chatbot. Proctors all have different standards for your area, so I had to remove more and more stuff each time I reconnected. They do not communicate beforehand the very high standards they have for your test-taking area. I will be taking my future licensing exams in person. I really really suggest you do the same.

I was scheduled to take my exam via remote proctoring today. My appointment was at 1:30pm. I launched the exam 15 minutes early. Followed the procedure as indicated and got the message window stating that ‘the proctor will be with you SHORTLY’. I waited for four hours without any updates or feedback. I couldn’t drink water or use the washroom as these are both prohibited. Finally a proctor showed up at 5pm! THIS IS NOT ACCEPTABLE. Extremely unprofessional. Terrible experience. Prometric has to provide feedback to candidates while they are waiting.

Awful. $53 to reschedule an appointment a month out. What a scam.

Not even a 1. Scheduled two tests, and they cancelled both. What a sham!

To start, this is not my first proctored exam. I am aware of some of the technical and environmental challenges associated with this type of testing. Prior to my scheduled exam date, I went through the online "System Readiness Check" along with additional steps in preparation for said exam. Although I received a 100% all green checks result from their website checker, I was denied access to my exam due to incompatibility with Mac OS. I am now unable to reschedule due to the timeframe and had absolutely had no success working through the Chatbot that ran me in circles with no option to proceed to an actual representative. I have submitted a request/complaint through a contact form. Let the waiting game begin. Wasted half a day so far and will have to dedicate another half day to this, when and if, I can ever figure out how to proceed from here. Very disappointing experience with this company. I hope ASE will make a change for future use.