PrometricReviews of prometric.com

This company needs to get sued. The level of vulnerability that they place a computer under is unacceptable. And their lack of consistency and professionalism is outstanding. I have had 2 days of hell testing with them. I do not ever want to have to interact with them again. One of the worst experiences I have had as a professional in my life.

I was scheduled to take the NRCME exam on 7/10. when arrived to testing center, it was told to me that my test was cancelled because the payment had not gone through. However, the payment did go through. i sent proof of this payment. Prometrics never emailed me saying that my test had been cancelled. After battling for 4 hrs and multiple phone call drops, Yaash Namasivayam was able to reschedule me at 5 pm that day (original time 1 pm), 4 hrs later. At that time i had already left the testing center because i was hungry, angry, and tired and taking the test will lead to probably a fail score. Yaash Namasivayam was able to reschedule my test for 7/25. however, after this awful experience i decided to take the test with another company. this test being cancelled led to a very distressed afternoon. It is a huge mistake that prometrics led this happen. will not recommend this company for testing for anyone. this test was not even a deciding test for my career and it caused a lot of stress. if you need to take a deciding test for your career, do not choose prometrics

Where do you take an exam in Mobile AL? The Hillcrest location is closed and they don't have the website updated or a note on the door.

Took an exam where I was placed in front of a fan. Because of this, my test performance suffered. When reported through email, I was told that there was a 10 day timeline and that’s it nothing can be done. When is there a timeline for complaints? It’s only been a little over 2 weeks. I’m going to fight for this because I don’t think it’s fair that I payed so much for the exam and now have to pay again when where’s the security for a comfortable testing environment? If regulations are so strictly followed by us testers, why doesn’t the test center do the same?

Avoid taking exams with this joke of a company whenever possible. Their systems constantly fail, and they do not take accountability.

USELESS TO SOCIETY.

I was taking a licensing exam for my job in finance and I only scheduled with them because the closest testing center for this test is 80 miles away. I wish I would have drove the 80 miles to take this in person. I was taking the test and I am about halfway through the exam, I was talking out loud while reading the questions and they stopped me halfway through the exam. My proctor thought I was cheating because he heard talking (from me) so he came on the screen and wanted me to unplug everything out of the wall for my test including my tv in the other room. I was nervous, so I complied with them and while he was telling me I had to unplug everything in order to resume taking my test I accidently unplugged my internet cord. I plugged it back in immediately and I had to log back into the test. It wouldn't let me get back into the test so I started calling customer support and I was bouncing around from person to person wasting over an hour. I then find out that this experience counted as my test!!! I obviously failed because I wasn't able to finish it. To add insult to injury, my company was offering a $5,000 bonus if I was able to finish it the first time. I lost my right to qualify for that bonus because of their horrible service. I am quite certain I was going to pass that test too. I am so disgusted It makes me want to throw up

Avoid wherever possible. I have a remote exam booked with Prometric. The ProProctor system (if you can call it that) is not working, with no explanation or error message to assist with troubleshooting. Only a black screen is showing when I try to get through to my demonstration test. I can’t get through to customer service - the line just goes dead. Their ‘ChatBot’ that they claim can assist with technical issues is infuriating. It asks which language you would like to proceed in, and then whether or not you have a confirmation number. If you answer yes and provide your confirmation number, it confirms that your exam is booked and then terminates the chat. If you answer no, it advises you where to book an exam and terminates the chat. If you try to deviate from the conversation regarding the confirmation number, such as asking to speak to a human, it ends the chat. During an already stressful time leading up to an exam, Prometric’s lack of care and diligence make the experience wholly more stressful. I will do everything in my power not to use any of their systems again.