PrometricReviews of prometric.com

For online test takers: The proctor people have accent and its super hard to understand them. It looks like Prometric subcontractor to people in third world countries or something. Also, the proctor people will make you do some dumb stuffs like: doesnt matter how big your room/hall/auditorium is, they will make you cover every single things that has screen even though it is 1000 ft from you. This is the worst online proctor service ever

How is it possible that this company still exists when there are so many complaints? I waited for more than 30 minutes for the proctor. When I showed my room where I'm taking the test the proctor told me I cannot take the test since the room has a window. Really!!! I asked for a number to contact customer service he gave me the wrong number. I asked for an email address to address my concern he gave me a website. They have no customer service, how on earth is this company still in business?? They take money from people and not giving the service. I lost my money now twice with this company!

The WORST location for testing (Hyattsville, MD). Received confirmation of testing weeks ago to only receive a call the day before saying I’m not showing up in their system. We somehow get that ironed out over the phone and on day of testing, the test center informs me that I’m not in their system for testing. HORRIBLE wait time as we go through the process of not knowing if I would be able to test, to having the test sent over because they somehow didn’t receive it. Started an hour late for a 5 hour test! Once testing complete, the score shows on the screen but the test center informs me that they can’t see the results and continues to inform me that I may have to retest if they can’t see the results!! RUN FROM THIS PLACE!!

This is the second time I tried using Prometric's Proproctor with no success. The online chat support staff were kind enough and somewhat helpful. However, the system checks are not accurate. My camera worked to take a photo of myself and my ID, worked for me in the proctored exam but not for the proctor. I spent 6 hours trying to troubleshoot the software issues with two IT teams, a security team and still no luck. I have tried using different computers, different networks, disabling firewalls, using admin access, etc., etc. Each time an exam is missed it costs a lot of money (half of the course itself) and I can no longer afford to attempt using this service. The Prometric staff were unable to support me with regards to ensuring I do not receive financial penalties for the inability to use the software.

Only giving 1 start because 0 isn't an option. I was supposed to take my LSAT exam remotely and was unable to even start the test due to Prometric's multitude of failures. 1) The test scheduling system was broken and left me feeling like I'm trying to be caller #9 dialing into a radio station to win concert tickets. Log in, pick date range and the result is NO AVAILABILITY for an online remotely proctored test. 2 hours later of refreshing the browser to get a start time. 2) That start time became completely irrelevant on test day. After completing their system check steps 48 hours in advance as instructed with all items checking out as good, I was still unable to connect to the test system for almost 45 minutes. 3) Once connected, it took another 2 hours for the 'readiness proctor' to appear for the initial security check. 4) The readiness proctor was completely untrained. They were unaware of both their own rules and LSAC's rules (which supersede Prometric's). I was made to remove items that had no relevance to anything (like the cat toy in my kitchen across the room on the floor) and was not allowed to have my cough drops (already unwrapped as directed on the list of items that are approved) 5) Finally I was cleared to move forward to the testing proctor. Another wait, not as long, but still yet more time (when you haven't been able to have a drink of water, stand up, leave the camera screen or use the bathroom in almost 3 hours before the start of a ~3 hr test...). Then, when the proctor arrived their UI went crazy with a flashing popup you couldn't dismiss that flashed every 1-2 seconds. At that point I was forced to decide to exit the system and filed a complaint with LSAC regarding the testing because the on-screen strobe light guaranteed that I was not going to be able to do the test at anywhere near an acceptable performance level. This is an exam that determines if an applicant can go to law school and how much money they will be offered in scholarships where the annual cost of attendance could be $100K. This test is literally life-changing. The level of disregard for test takers that was displayed due to poor staffing, training and technology support is absolutely unacceptable. The message sent out following the world-wide failure was that Prometric had been unprepared to handle the volume of test takers, which is clearly true but also not a passsible excuse as 1) the level of test takers is established by reviewing recent test administration participation and 2) was finalized in June when registrations for the August exam were closed.

I waited for an hour and a half past my appointment time for no proctor. I did a room check 35 minutes late, had a proctor chat me and ask if I had started, and then never heard from anyone again. I sat in a room by myself for over 90 minutes waiting to start the most important test of my life only to have no one ever administer it to me.

Prometric has shown themselves to be incompetent in handling online test administrations. I would not trust them ever again moving forward.

SO bad. Why does everyone hire this company? Borderline (or outright) hostile to anyone who seeks support for the MANY issues that come up. Proctors never showing up, leaving halfway through, accusing you of cheating or breaking the rules, system malfunctions, program bugs, etc. These issues have been recurring for Prometric for at least 5 years... why in gods name are they still in business without fixing anything?