PrometricReviews of prometric.com

Signed up through RelativityOne to take a certificate test and the test was to be proctored by ProProctor. Cleared all the system checks, signed in with phone and id, was placed in "A Proctor will be with you shortly" web page. Waited an hour. No procotor. The help phone number insutructs you to use an internet link. That link chat only gives the respone "...use the menu options.." There is no way to get human contact to solve the problem. After an hour of waiting, gave up and requested a refund. Not received a refund yet.

I would give a negative score if I could, what a terrible company and it hired horrible staff in the 5400 center at College Station General Service Complex. I attended my exam which I devoted so much effort, time, and money to it. I wore a mask, and the staff checked everything, including the mask. However, during the exam, I was so anxious and removed my mask and put it on the desk; however, a staff came in three times to interrupt my exam while the time was counting down, telling me a rule that "if you walk in with a mask you must wear a mask the whole time". I said I was anxious and could not breathe well with a mask. I was forced to either put on my mask or throw away my mask outside myself while the time still counting down. I was so mad and my body started shaking after running outside to throw away the mask. I made a complaint to the company, however, I did not hear anything back! Who made the rule that " if you wear a mask, you must wear it all the time even if you cannot breathe well", who made that anti-humanity rule, tell me! And if you had that type of rule why I was not informed while checking in?! What a bit..h, staff ID 5400-007, that interrupted my exam multiple times, and what a horrible and disgusting company just allowed this to happen and wasted the test-takers money, time, and effort for whatever important exam that they were attending.

Absolutely traumatizing!! While writing my exam at 83% done, because I looked away from the computer screen, it was decided I had a security issue. I had gone through all the security checks prior to writing the exam and was cleared. Without any explanation or further communication, my exam was placed on pause and I was not able to complete it. There is NO customer support! All I could get was the automated chat box, customer service to schedule an exam, or just phone ringing with no one answering. I have filed a complaint with BBB. This company should be sued and shut down. I have never experienced anything so unprofessional and chaotic in my life. I have a Bachelors and Masters degree from a university and invigilated many exams and NEVER have I seen a student kicked out of an exam for looking away. Please, someone needs to do right by all these people who have been exploited by Prometric!!!!

This company is a joke. It is hard to believe that any employer would deal with them. There are not enough characters to articulate how many reasons this company should not be in business. Their information to log into the testing site is beyond poor and missing information. The proctor was late for the test by 40 minutes and therefore the login information was late. Then the proctor instructed that the television that was not on needed to be covered and asked where the cell phone was. The TV was covered and even though the phone was in a closed drawer it had to be moved to another room. When I completed these tasks I came back to take the test and the proctor was gone. I called ALL of the help numbers and it is only operational Monday through Friday and my test was on a Sunday night at 10:30 p.m. Then they put me as a no show even though I was signed in AND spoke to the proctor on camera! The proctor was a no show being over a half an hour late. Then Monday when I finally got through to someone they said that I was out of the system due to the "no show" and it would take five days to get a report. Why it would take five days to get a report is ridiculous. Then after they get the report it will take additional time, unknown by this company. I requested the call be escalated to which I was told there are two people that work in the office and the other person is not there. Seriously this really happened! So even though my employer needs this test out of the way so that I can start work, company feels they have the right to stall the process. The more I think about this, the more I think that the proctor did not want to work last evening. He was just gone within a few minutes of telling me to cover my television screen and move my cell phone. This company should be investigated.

I was scheduling a time to take my LSAT exam, I followed all the rules they had sent out, waited patiently in the queue and selected the time that I wanted to take my test. It didn't save. There was no indication that it was loading or anything. I didn't know what else to do, so I logged out. I called the next day because I was nervous that I hadn't gotten a confirmation email, they told me that I had not in fact scheduled a time which was utter bullcrap because I had and it's not my fault their system wasn't working. The only available times that day were either super early or super late which were not ideal, but I couldn't schedule a time for a different day because that queue hadn't opened yet. When it did open I called so that I could be sure my appointment time would stick and the rep hung up on me in the middle of my call. I had to call back, listen to the impossibly long automated voice telling me I should try to do what I was doing online (that obviously doesn't work), and then wait in a long queue AGAIN because they messed up AGAIN. I have a time scheduled but now I'm terrified about what's going to happen the day of the test because if it's anything like today my head might explode.

The test gave me a 404 error on the first launch. I closed and relaunched it without issue. Mid test the new proctor straight up screamed at me accusing me of putting something in my pocket… my shirt covered my pockets so that was literally impossible without a lot of obvious movements, all I did was adjusted my shirt around the lower rib area. Confused, I asked to stand to show him my pockets, waist band, and chair. Big shocker, nothing was there. I don’t know what he thought I could be putting in there. My phone was in the other room and I obviously can’t leave the seat after the desk/room scan. All I had was a laptop and ID. Because I used an external camera it had a wider angle; my arms were visible, my lap was visible, and my hands were visible. My guess is he wasn’t actually paying attention so he flipped out, afraid he missed something. I didn’t get an apology for the unfounded disruption, just an aggressive, ‘you may continue’. This threw me off of my test flow because for the rest of the test I was thinking about how insane his reaction was. I have slight test anxiety, who doesn’t, but that outburst really peaked it. Even after finishing when he gave me the next steps his voice was angry. Don’t need that in a testing environment. In the end I did well, powered by his spite for me, fueled by my disdain for him. Also test in person if you have to do any kind of math. Scratch paper wasn’t allowed, at least for me and the online “note pad” they let you use is horrible for organizing equations.

LSAT is using them...what a shitshow. Platform crashed in the middle of a section and lost 10 minutes, was told by the first proctor to exit the application during the intermission and reload...come back, have to go through the screening process again, and my entire time for break was used up. Was messaged several times per section to be asked "where my phone is," which was already handled before the test, completely breaking flow. Abysmal

You sent me an email telling me how to get to the test center AND you included a remote testing system check link. I called you to clarify what's going on, but no one answered and no voice mail was available. I got online to request clarification and the chat bot said there is no chat support for test takers. You are wasting my time and causing me a lot of stress the day before my test. OK, since I can't get a Prometric staff person to tell me what to do, I will bring my computer to the test center and you better give me a locker to store it if I don't need it because I'm not leaving it in my hot car for 3 hours.