PrometricReviews of prometric.com

Employees were rude and completely unhelpful but I can’t blame them as they are clearly understaffed. Absolutely terrible testing experience.

First time taking exam through them. Read all of the instructions on what to do for taking your exam at home. Not one word about a mirrored web cam. I have a cheap one. The guy, Hussein, said he could not let me take the exam due to my license was reading backwards on the cam. You could see it fine. Made a complaint on the BBB also. Rip off.

I took the test yesterday and was unable to get my score and just learned the only way to get it is to way 7-10 days. This is a horrible process and I wish companies and states didn't this company. There are better testing center options out there.

I would give 0 stars if it was an option. Unable to reach anyone. Poor customer service. I recommend not dealing with them if you do not have to.

the absolute worst experience testing of my 26 years on this earth. this company needs to be sued and investigated for wrongful practice. I spent 2 hours trying to use their horrible software, was inspected by 6 different people only to get through a total of 5 questions. oh i should mention their technical support logs out before they are done admninistering tests for the day. I am still fighting with them to reschedule me in person. Countless hours of my time wasted

This was, by far, the worst experience I've ever had. I have taken exams remotely before, but dealing with this company was a complete disaster. The staff's attitude was unwarranted, and they seemed to ignore all my concerns. Prior to the exam, my power went out, and I informed them about the need to keep the window open for visibility. Despite my explanation, they insisted that I was violating the rules. During the room check, they refused to allow me to keep my water bottle, even though I had explained that there was no AC in the room. To make matters worse, during the exam, when the power came back, another person turned on a fan for me, and words were exchanged. Despite repeatedly informing them about the power situation, they terminated my exam because someone else turned the fan for me. It was a frustrating and disappointing experience with this company, and I hope they can improve their procedures and treat their clients with more care in the future.

Horrible experience. Took time off work and went out of my way to take the exam and record my speech. Listened to my speech after recording and could hear it perfect. Two weeks later they are claiming the volume is low and are requiring me to retake the exam. No accountability for anything on their end.

Scheduled two exams for the same day hours apart. The ONLY time I was able to connect, it somehow connected me to 2 proctors. They told me to log off and back in, and I couldn’t get another proctor after hours of waiting. The software and the “IT” are total junk. I can’t believe the MA government has contracted with this useless company. Total sham. UPDATED experience from the end of July, I rescheduled to take the tests in person and that was a much better experience. The testing staff was very helpful and the process was fast and efficient. ProProctor, the online proctor service, doesn’t work at all. If it all possible, take your tests in person it’s much better. Still haven’t heard anything about a refund yet.