Project E BeautyAt Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Project E Beauty (projectebeauty.com) has 720 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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B. H.
Only had the project E mask for two weeks and the remote is not charging. Contacted customer serve because I want to return it. They want videos and photos.
Response from Project E BeautyJul 29, 2026
Hi, thank you for sharing this with us. We're sorry for the inconvenience and want to make this right, we'll be reaching out to you by email shortly to get it resolved. Best, Project E Beauty
Michele B.
I can't say enough good things about Project E Beauty, both for their products and also for their outstanding customer service. I had their hard material face mask a few years ago that was good but I stopped using it after a while. Last year I got their new and improved mask, the Lumalux Face+ (with neck attachment); it's a flexible, comfortable material and what's much better than their competitors is that they offer an array of colours to treat different skin conditions; the treatment is only 3 minutes and the mask is super user friendly. I also enjoy their Hydraulic Acid serum products. Although I give their products 5 STARS, what stands out in my mind is their excellent and above & beyond customer service. They respond to emails at lightning speed, I wasn't re-routed through never-ending AI mazes, and I actually got prompt results. My experiences with their customer service definitely excels most if not all interactions I've have with different types of companies in recent memory. I absolutely rate Project E Beauty #1 in both categories of leading face masks AND customer service; I thank them for making my interactions with them so easy and headache free, as well as for providing us with such great skin care options :)
Eng Sing L.
Replace new set
Sharon
Everything about this company is great the customer service, the product, always respond to queries promptly
KIM H.
Top notch customer service! Love my mask!!
Legendary S.
Terrible service, ordered items to the total of almost £700, delivery should have been within 7 days, after purchase company went completely silent, no communication whatsoever, then 3 weeks on just had an email to say order cancelled! Now Left not sure on when I expect to receive my money back too as you get no response from emailing the company! My guess is they are most probably ordering items from over seas then shipping to you, so I question the quality and guarantee for your items.
Response from Project E BeautyJul 22, 2026
Hi Steve, We're truly sorry to hear about your experience and completely understand your frustration. We will reach out to you directly via email shortly to look into your order and get this resolved for you as quickly as possible. Best, Project E Beauty
Laurie V.
Never received.
Response from Project E BeautyJul 21, 2026
Hi Laurie, Thank you for your feedback. We've reached out to you via email with the latest update on your order's shipment, please check your inbox (and spam folder) when you get a chance. We're happy to help with anything else you need in the meantime. Best regards, Project E Beauty
Bernedette P.
They take forever to respond to your emails
Response from Project E BeautyJul 21, 2026
Hi Bernedette, We've reached out to you via email regarding this. Please check your inbox (and spam folder) when you get a chance. Best regards, Project E Beauty
