ProcoloredReviews of procolored.com

I have to say, I was one of those negative people with Procolored and my DTF printer. Over time I have learned more about the product and the importance of maintaining it daily. If you don't take care of it, it won't take care of you. I had an issue with my oven after 2 years. I was on with customer service then a technical support guy and they were wonderful. Sad to say It isn"t a happy ending for me needing a new oven but Kudos to Procolored for stepping up the customer service. 2 hours later We found the issue by the Tech going piece by piece with me. I am out of warranty and they are willing to work with me to get my orders out for my business by getting the parts right out to me. So everyone that has issues with them, give them a chance. They have really stepped up their game over two years

I turned on my printer today and got super nervous when I noticed two red lights flashing. I called customer support and he connected me with online support, the engineer got on there and had it fixed and ready to print in about 5 minutes!!

⭐ 1 Star — Extremely Disappointed With My Procolored F8 DTF Printer and Customer Support I purchased a Procolored F8 DTF printer in March 2026 through Swing Design for $2,459, and it was delivered in April 2026. This printer has been nothing but problems since I received it. Nearly every time I have attempted to use this printer, something has gone wrong. I have repeatedly contacted Procolored technical support for assistance, and I have spent countless hours troubleshooting instead of actually being able to print. I have experienced clogged ink lines, white ink circulation problems, leaking and swelling ink dampers, and white ink spraying everywhere when the circulation system starts. I have already used the extra replacement dampers that came with the printer, but the problems have continued. Now the printer will not even power on correctly, although the ink circulation system still operates. Because of these ongoing issues, the printer sat unused for approximately two months. I have also wasted an entire set of six 250 mL bottles of DTF ink, totaling 1,500 mL, along with printing film. I have purchased additional ink and supplies through Amazon, resulting in even more expenses. After all the problems I have experienced, Procolored offered me a $50 discount toward purchasing additional supplies or parts. I find this extremely disappointing considering I spent $2,459 on a printer that has never worked reliably. I should not have to continuously troubleshoot, replace parts, waste expensive supplies, and contact technical support just to use a printer that I purchased new. I expected a reliable printer and reasonable customer support. Instead, I have an expensive piece of equipment that I cannot depend on and additional expenses from wasted supplies. I would not recommend the Procolored F8 DTF printer based on my experience. I strongly encourage anyone considering purchasing one to research the product and customer support carefully before spending their money.

I like Tech Help. Dislike slow communication at times. Improve with face time or other media for faster responses. Customer service good

Handled my issue quickly

Superb customer service. Rep was knowledgeable and provided great assistance in resolving my issue. I would highly recommend Procolored

Very helpful and efficient also friendly, I was so upset when I couldn't find how to fix my printer but the online team were great the got a connection on my computer and done it all for me, really great, a massive big thank you to the after sales support team and engineers. A.Hartley

They were able to get my printer up and running with the correct colors. Great customer service. Now I have great prints!