ProcoloredReviews of procolored.com

Great customer service I love it

I really appreciate the technical support the Procolored team provides; whenever I have an issue with my printers, they stick with me until the problem is resolved, and that is more than excellent I had been having issues with my DTF K13 Lite printer since yesterday and asked for help; now my prints are coming out great, THANK YOU SO MUCH

This company is very bad I bought two printed from them. The first printer it was like it wasn't even new for the first time. I told them that this printer was not working and they didn't did nothing about it. They trying to charge me for the printhead and then the motherboard start working. The whole printer start working and they trying to charge me for the motherhead The second printer it works for one week and then the second week the prinhead were having issue with print head and then a red light came on. I called customer service and customer service work on like around 12:00 a.m. midnight cuz then that you're here in the USA. They are in Asia they are very bad. Very bad. They trying to make me buy the green head by me. Make me buy by the mother half and I don't know how people saying this. Prince is very good. You know a lot of influence saying is good but it's not good they getting that they're getting this for free back customer service by company to work and I'm going to make a complaint to consumer affair but in the day off September 7th today's late because it doesn't let me put from last year. I'm trying to complain about this company now. I got two printed home that doesn't work. You know almost $10,000 always already. You know I got $10,000 of tuition that is not working at home

Super au top un service après vente efficace fonctionne très bien 👍

I had a great experience with the Procolored Engineers. They helped me with ease and I had no problem with communication. I was able to solve my issue in a reasonable amount of time.

I am left with a very expensive paperweight after dealing with this company. The journey to get here has been an absolute joke, marked by sheer unprofessionalism and childish behavior from their support team. Endless Remote Access: I lost count of the amount of times their technicians remotely accessed my PC. Instead of fixing the issue, I was practically treated like an unpaid engineer, having to carry out instructions on my own equipment for hours on end. The Final Breakdown: On their very last attempt to fix it, after 6 grueling hours on the phone and remote session, the printer broke completely. Refusal of Consumer Rights: When I requested a refund for a faulty product, I was told I wasn't entitled to one under UK consumer law because their "terms and conditions override it." (Note: A company's T&Cs cannot legally override statutory consumer rights). Poor Conduct: The level of childishness and poor customer service I experienced throughout this entire ordeal is beyond belief. I am now having to go through my bank to raise a chargeback to get my money back. Avoid this company at all costs if you expect a working product or basic consumer protection. Issues started a few weeks after delivery up until it finally broke in August.

I purchased a Procolored K13 Lite for $4,700 in Dec 25 through a payment plan which i am still paying off. After about three months, the pump began diverting cyan ink into the waste line, causing leaks and forcing me to turn the printer off. Troubleshooting is labour‑intensive and difficult due to the language barrier and the need to record and upload videos for support. The protection plan was not clearly disclosed. It is provided by a third‑party company, covers accidental damage in year one and mechanical failure in year two, and is not an extended warranty. Procolored’s own warranty is one month, and anything involving ink is excluded even when the failure is mechanical. I was also told I needed to purchase additional consumables to receive warranty parts, which I found unacceptable.Support and PR have not responded to my escalation. It is still ongoing. Buyer beware - also check Reddit and YouTube reviews - avoid beta backers who receive free units. Search just Procolored on this site. The company could improve by accepting liability, refunding or replacing parts, and being transparent about selling an expensive protection plan that does not cover mechanical faults until the second year, while their own warranty expires after one month. Depending on the outcome, I will publish all communication with personal details redacted so this review can be validated. This reflects my personal experience.

I sent in a after sales chat to have my waste pad reset and the engineer was able to help me with that along with getting my white ink unclogged. He was very patient and provided very exceptional customer service. I am so happy to have gotten all of my issues resolved.