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PrincessAce (princessace.com) has 59 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Denis G.
Ordinato un articolo dove me lo dava disponibile...e tutto ora lo da disponibile mai ricevuto scusandosi che é in stock non ce n'é più per mancanza tessile......chiedo i soldi in dietro e mi mandano un messaggio ripetutivamente a ogni mia email di scegliare altri artico... non fidatevi
JDerr-Hill
I bought an item listed as wool that is, in fact, 100% synthetic. I’ve tried to get a return but their service reps offered $20 first and later about $35. Working with them is obnoxious. The representative used animated emojis for sympathy and never admitted any wrong doing. I disputed the charge with my credit card company and reported the site to the FTC.
Merica
I bought a dress and when I received it it looked nothing like the picture. The material was awful. It looks like bacon foil. When i tried to get a refund I was told how other customers loves the dress and that there was no issues with it. I was offered a $10 but I live in London so that would only be a few pounds. I WOULD NOT RECOMMEND THIS SITE.
Lynne G.
DO NOT BUY FROM THIS COMPANY.SHOCKING QUALITY. THEY WILL NOT ALLOW YOU TO RETURN AN ITEM. PRODUCT IS NOT AS SHOWN. APPALLING BUSINESS TO DEAL WITH. AS SOON AS MY ITEM ARRIVED I REQUESTED A RETURN...SORRY WE DO NOT RETURN ITEMS. SAVE YOUR MONEY, BUY FROM A REPUTABLE COMPANY. I WILL BE REPORTING TO TRADING STANDARDS
Lisa
Hooded sweater looked super cute but sleeves super short and quality poor. Tried return but they refused saying they would only give $10 back. DONT BUY FROM PRINCESSACE! I won’t again! Took several weeks to arrive…..
Jaffuel
Les vêtements reçus sont de très mauvaise qualité , taillent très mal et impossible de se faire rembourser, je décommande fortement
Sean
Scam website. Ordered and received nothing. When I inquired, they said one item was being made and the other didn't exist anymore, but they could get me a similar one for $20 extra.
Response from PrincessAceJan 17, 2026
Hi Sean, We’re sorry for the confusion with your order. One item was still in production and another became unavailable, which is why our team contacted you to explain the situation and offer alternative options at different price points. We are a legitimate business and would be happy to review your order or delivery status again. Please contact us at [[email protected]] so we can assist further. Kind regards, PrincessAce
Ludovica B.
This website is a definitely a scam. They steal pictures from other brands and they make it impossible to do a return. I ordered a pair of jeans (I later realized they took the pictures from the Revice Jeans website) which ended up not looking at all like the picture. I asked to return the item and 3 weeks later they still haven't provided me with a return label. As per other reviews, they offered a ridiculous minimal partial compensation. I insisted on returning the jeans for a full refund. Now they have stopped responding to my emails. Their website clearly states that they take returns. DO NOT buy from this company, the clothes won't look like the pictures and they won't honor their return policy or offer fair compensation.
