PrimejacketsReviews of primejackets.com

I was hoping to leave a positive review, but unfortunately, my experience fell short of expectations. I only received a 60% refund for an issue with my order, which left me quite disappointed. This was intended as a gift for a friend, so it was especially upsetting to let them down. To make matters worse, the shirt had noticeable quality issues that made it completely unusable, and I had no choice but to discard it. I hope the company takes this feedback seriously and works to improve their product quality and customer service policies.

This company is so great to work with!! I plan on shopping for Christmas online with them! I call this old school customer services! They go above & beyond to assure customer satisfaction!!

Great customers service ❤️

I had ordered a jacket from this company, thinking I will be receiving exactly what the picture showed but once I received it, it was definitely not even close to what it should look like. The only good thing that came out of this was their good customer service and getting my money back.

I purchased a jacket from Prime Jackets and I went extra big with a 3X and it still was snug on me I wanted an exchange and they refuse to give me a Exchange. They offered a $25 coupon towards my next purchase or a $30 shelf fee which I found to be hilarious. So for all of these people this writing these reviews saying they have a great exchange policy I'm telling you they're lying I screenshotted the emails but it won't let me put photos on here but you can contact me and I will show them to you it's (Trustpilot won't let me put email) I have no problem with them know who I am I'm very disappointed and all of these people that write these reviews talking about a great return policy are maybe just friends or Associates with the company they do not have a good return exchange don't buy it cancel them at all just in case you're order is not right you will learn from dealing with companies like this

Prime Jackets is fantastic! Their product quality is top notch, and the style and look was exactly as advertised. The team communicated clearly throughout purchase and delivery, and was very responsive to a follow-up question, post-purchase. Highly recommend this team and their products.

Great customer service.

Terrible quality and will not accept returns Beware of purchasing from Prime Jackets